Praise for Sky Bangalore

sirmarcus

Hi all,

I had an issue with my Sky b/band this evening. I phoned up Sky to get it sorted. Passed to a lady in India that couldn't resolve my problem. Politely requested to be passed to her manager, which she did without any issues.

He (the manager) was brilliant and his English was superb !!! He fixed the problem quickly and knew his stuff !! Really impressed (and it takes a lot for me to give plaudits) and I offered to give him positive feedback. He advised me that he would send me a URL for feedback. Really hope that he does.

I advised him to look for opportunities (i.e. more money) elsewhere which he took very well and I hope that he does ! Far too good for a company like Sky !!;)

Valli

Brilliant. YOU get good service then advise him to leave the company so that none of US can benefit from his expertise.

sirmarcus

Valli wrote: »

Brilliant.

Thanks for the postive feedback. :)

Valli wrote: »

YOU get good service.

Yep I did. Even more so as he has also improved my Internet speed and response times. :j:j:);)

Valli wrote: »

Advise him to leave the company so that none of US can benefit from his expertise.

:rotfl::rotfl::rotfl::j Who cares as he gave me a brilliant service and who knows where he will end up ? Could be BT, VM , etc. so wherever he goes, somebody will benefit or is this lost on you ??;):rotfl::)

battleborn

sirmarcus wrote: »

Hi all,

I had an issue with my Sky b/band this evening. I phoned up Sky to get it sorted. Passed to a lady in India that couldn't resolve my problem. Politely requested to be passed to her manager, which she did without any issues.

He (the manager) was brilliant and his English was superb !!! He fixed the problem quickly and knew his stuff !! Really impressed (and it takes a lot for me to give plaudits) and I offered to give him positive feedback. He advised me that he would send me a URL for feedback. Really hope that he does.

I advised him to look for opportunities (i.e. more money) elsewhere which he took very well and I hope that he does ! Far too good for a company like Sky !!;)

Why would you advise someone to leave their job? I dont get it, stupid thing to do.

pulliptears

battleborn wrote: »

Why would you advise someone to leave their job? I dont get it, stupid thing to do.

Never heard anyone say "You are wasted here" to a shop worker? It's a throwaway comment.

sirmarcus

battleborn wrote: »

Why would you advise someone to leave their job? I dont get it, stupid thing to do.

Mmmmm....stupid to advise someone to earn more money and look for better opportunities elsewhere ?

Who is being stupid now ?;):)

battleborn

sirmarcus wrote: »

Mmmmm....stupid to advise someone to earn more money and look for better opportunities elsewhere ?

Who is being stupid now ?;):)

Time and place for advice like that

Rotor

Sounds like they did what they should do. Are you sure you are not just pleased because they weren't crap?

If you had not had a problem in the first place you wouldn't be pleased now! Somethings wrong

duchy

As you have no idea what Sky pay in India or how it compares with other companies out there -it sounds very strange and somewhat condescending.

If you DO want to do him a favour then fill out the email questionnaire Sky sent you about the call. They are all read and followed up on- and good ones lead to better bonuses.

Like the other poster I'm a bit unsure why you think speaking good English and knowing how to fix BB is a special quality. All the people I work with can do it -we just don't do it from India.

sirmarcus

duchy wrote: »

If you DO want to do him a favour then fill out the email questionnaire Sky sent you about the call. They are all read and followed up on- and good ones lead to better bonuses.

Already done !:j

duchy wrote: »

Like the other poster I'm a bit unsure why you think speaking good English and knowing how to fix BB is a special quality. All the people I work with can do it -we just don't do it from India.

Think that you have answered the question on my behalf yourself....Cheers and much appreciated !;):rotfl:

duchy wrote: »

As you have no idea what Sky pay in India or how it compares with other companies out there -it sounds very strange and somewhat condescending.

Really so how do you know wot experience that I have with India staff, their pay, etc. ?? mmm...sounds like an assumption without any knowledge or evidence ? HTHs :).

duchy

Because if you did you'd know where Sky stand in the "ratings" amongst Indian call centre workers in relation to pay and prospects/advancement