Gas meter indicating excessive gas usage

ValHaller

lemon_jelly wrote: »

Actually, as a software engineer myself, I'm astounded that there are no checks in place by the gas supplier that prevent people from being charged more than the gas pipe can actually supply. You'd think some sort of warning would come up on the account.

This will depend on why the limit arises. Is it due to pipework flow resistance or due to a limitation of the meter? Or what? It might require new data. It might give rise to a whole herd of exceptions and reasons why limits might not apply in various circumstances

lemon_jelly

Well, an engineer came round to replace the meter today and knew as soon as he looked at it that there was a problem. Apparently, the 'b' at the end of the meter reading shouldn't have been there. I'm surprised that none of the people I spoke to on the phone noticed this as I'm sure I read the whole display to them.

So much for the people sat on the other end of the phone claiming there was nothing wrong with the meter.

No to get a refund

victor2

Well done. A step in the right direction at least!
Keep careful records of everything that is said and done.

Fire_Fox

lemon_jelly wrote: »

Well, an engineer came round to replace the meter today and knew as soon as he looked at it that there was a problem. Apparently, the 'b' at the end of the meter reading shouldn't have been there. I'm surprised that none of the people I spoke to on the phone noticed this as I'm sure I read the whole display to them.

So much for the people sat on the other end of the phone claiming there was nothing wrong with the meter.

No to get a refund

:beer: Good news.

lemon_jelly

Further good news. The letting agent rang me today to say that a new ignition will be fitted on the boiler on Monday.

I think persistence sometimes pays off. Seems to me I made enough phone calls that eventually I got to speak to the right people who were prepared to help.

lemon_jelly

Well, thought I'd give a final update on what has happened over the past few days.

I rang Atlantic to ask them how to go about making a claim for a refund after being overcharged for gas and had to go through the whole story with them again. It's almost as if they knew nothing about the issue with the meter.

I asked if the meter had been tested for faults and was told that it had been destroyed without being tested. So effectively, all the evidence has been destroyed.

After a few phone calls and me getting quite irate, they did offer some money back but said they were not going to admit that the meter was ever faulty. They added that they were trusting that I had not been lying about only running a gas boiler. It probably wasn't even a third of what it should have been but it was better than nothing and I'd lost the will to pursue it any further at that point.

Anyway, I will now be seeking to switch gas companies because I'm astounded at the level of unhelpfulness (to put it politely) I came across.

I just wish that companies weren't so morally bankrupt and would do the right thing without being asked

C_Mababejive

Was the meter white,about the size of a house brick with a digital display and a horizontal slot on the bottom right?

Meters are not destroyed..they are recycled and often reused.

lemon_jelly

It looked like this:

http://www.flickr.com/photos/gasmetering/4025862207/

chanz4

I think the engineer was talking rubish, the flags dont alter the registry and the B flag normaly indicates a battery fault