SLR Hut.co.uk - refusing a refund!

unholyangel

MiserlyMartin wrote: »

I was thinking of placing an order with SLRhut, good job I didn't. This is just a snippet of their T's & C's on their website: most of which looks to break UK consumer law!!!

They're not a UK company - although they do hold themselves out to be located in the UK.

OliB150

Another topic bump, but I am having extreme difficulties dealing with SLRHut at the moment.
They failed to deliver the item on time for an event I needed it for, and I was forced to buy from a retailer instead for full price. They have said they will give a full refund but are refusing to cover the cost of returning it to them, considering it was their error.
I have been back and forwards with them, arguing that actually they mislead me, because I believed them to be a UK company, which they are not. They asked whether I needed it by dateX, I said yes. They are selling grey imports, which avoid UK/EU VAT laws, and I could have had to pay a fine. They claim to be a certified merchant with a company called buySAFE, which they are not. The list goes on, but they just became rude in the emails. I have given them one final chance to redeem themselves by requesting the situation is escalated to the head of customer services, but failing that I will be raising a dispute through PayPal.

I would most definitely NOT recommend this company!

DCFC79

OliB150 wrote: »

Another topic bump, but I am having extreme difficulties dealing with SLRHut at the moment.
They failed to deliver the item on time for an event I needed it for, and I was forced to buy from a retailer instead for full price. They have said they will give a full refund but are refusing to cover the cost of returning it to them, considering it was their error.
I have been back and forwards with them, arguing that actually they mislead me, because I believed them to be a UK company, which they are not. They asked whether I needed it by dateX, I said yes. They are selling grey imports, which avoid UK/EU VAT laws, and I could have had to pay a fine. They claim to be a certified merchant with a company called buySAFE, which they are not. The list goes on, but they just became rude in the emails. I have given them one final chance to redeem themselves by requesting the situation is escalated to the head of customer services, but failing that I will be raising a dispute through PayPal.

I would most definitely NOT recommend this company!

You could have done your bit to find out if they were a UK company, you can't put the whole blame on them for that.

How did you pay for the item ?

As you system they aren't UK based so pointless in getting it escalated. Contact PayPal.

Do research on the website before spending alot of money.

wealdroam

OliB150 wrote: »

Another topic bump, but I am having extreme difficulties dealing with SLRHut at the moment.
They failed to deliver the item on time for an event I needed it for, and I was forced to buy from a retailer instead for full price. They have said they will give a full refund but are refusing to cover the cost of returning it to them, considering it was their error.
I have been back and forwards with them, arguing that actually they mislead me, because I believed them to be a UK company, which they are not. They asked whether I needed it by dateX, I said yes. They are selling grey imports, which avoid UK/EU VAT laws, and I could have had to pay a fine. They claim to be a certified merchant with a company called buySAFE, which they are not. The list goes on, but they just became rude in the emails. I have given them one final chance to redeem themselves by requesting the situation is escalated to the head of customer services, but failing that I will be raising a dispute through PayPal.

I would most definitely NOT recommend this company!

Forget all the rest, get on with the Paypal dispute... now!

daytona0

OliB150 wrote: »

Another topic bump, but I am having extreme difficulties dealing with SLRHut at the moment.
They failed to deliver the item on time for an event I needed it for, and I was forced to buy from a retailer instead for full price. They have said they will give a full refund but are refusing to cover the cost of returning it to them, considering it was their error.
I have been back and forwards with them, arguing that actually they mislead me, because I believed them to be a UK company, which they are not. They asked whether I needed it by dateX, I said yes. They are selling grey imports, which avoid UK/EU VAT laws, and I could have had to pay a fine. They claim to be a certified merchant with a company called buySAFE, which they are not. The list goes on, but they just became rude in the emails. I have given them one final chance to redeem themselves by requesting the situation is escalated to the head of customer services, but failing that I will be raising a dispute through PayPal.

I would most definitely NOT recommend this company!

Make your own thread on here, because people open this thread and hone in on the very first post They don't always pay attention to individual comments like yours!

jmdnnlln

Caz3121 wrote: »

the OP has not been on this site for almost 2 years so unlikely to see this!

But it DOES HELP OTHERS like myself who are looking to spend in access of £1500.

jmdnnlln

I have a general rule about such companies. Price is only an enticement, look at Trustpilot or similar sites. Scroll down to the bottom of the negative reviews if they have more than 2 pages then DON'T TRUST THEM.
ALWAYS use a credit card. even on Paypal.