Help re NPower to Scottish Power switch

hushpuppy

Hi,

In early February my mum wrongly thought that her current NPower deal expired in March 2013 so she used MSE to find the best deal which was with Scottish Power.

Scottish Power wrote to her on the 25th of February confirming that they were in the process of taking over her supply. She then got a call from NPower asking her why she was leaving and that her current deal didn't expire until next year.

Unfortunatley she took this call whilst away from home looking after my Grandmother and only got back today, when she told me.

I asked her to contact Scottish Power to cancel the transfer but they told her it was too late although they did not confirm that they were now providing her utilities. This means she is now going to incur a £40 penalty per Gas and Electricty from NPower. Being a pensioner she can ill afford this, and she concedes she made a mistake.

Is there anything we can do?

chanz4

If its a valid contract all she can do is look for goodwill, but they dont have to

Scottish_Power

Hushpuppy if you e-mail us at [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] we will see what we can do to help. Thanks David