Please Help Returning After An Old Post I Made!

a7x4369

rizla_king wrote: »

What is to discuss? I would resend the last letter to ComplaintsResolution@LowellGroup.co.uk saying this is their last chance.

Thank you for taking the time to contact us recently.

I confirm that your complaint has now been passed to the Complaints Resolution Department who will carry out a thorough investigation. We will investigate this as quickly as we can but we may need to contact you for further information or to provide you with an update.

If we can contact you by telephone, we will be able to discuss your concerns directly with you and hopefully agree a resolution with you verbally. This is the quickest and easiest way for us to resolve this for you

I would like to assure you that the account will be placed on hold, and we will stop all collections activity whilst dealing with your complaint.

We enclose a copy of our internal Complaints Procedure for your information. Please take the time to read this, as it explains fully the steps we will follow in responding to your complaint.

In the meantime, if you have any queries, please do not hesitate to contact my team by calling the free telephone number: 0800 542 0058*, which brings you directly through to the Complaints Resolution Department.


that is the email received from them it acknowledges nothing of what i wrote in my email to them..im tempted to ring and see what they have to say but im also very annoyed that they have closed the account as they couldnt find any 'proof' because it actually had nothing to do with me but im still paying the price because of the default!

rizla_king

If you insist on phoning these idiots, tell them that you are recording the call for your complaint to the ICO and OFT.

marleyboy

I personally would want it all in writing, to ensure I have evidence at hand of any communications I have received and given.

rizla_king

marleyboy wrote: »

I personally would want it all in writing, to ensure I have evidence at hand of any communications I have received and given.

So would I. Lowells like to do these things over the phone for just that reason. To make it harder for you to complain to the authorities and prove their bad behaver. And often to bully you into paying something that isn't yours.

a7x4369

phoned them

after an argumental cow answered i made her pass me on to a manager and they are now speeding up the removal of the default and it should be gone within 48 hours!

also sending a letter in the post to confirm and i have also been given the managers name and direct link if i have any further problems!

I feel abit better now