Sainsbury and UK insurance Ltd

algerry

I am thinking of insuring a new car through Sainsbury's - who use UK Insurance Ltd. I note that two other brokers caused this company to be fined £2.1 million in 2012 over the brokers' complaints procedure. Has anyone any experience of Sainsbury's customer service/claims handling please? I would like to use this company because I have been driving for many years as a named driver on my wife's car; I now wish to drive my own car and UK will allow my wife to assign her no-claims bonus to me whilst she becomes a named driver on that car. She will no longer have her own car.

InsideInsurance

What brokers?

Direct Line and Churchill and other members of what was RBS Insurance rationalised their legal entities into UK Insurance because 1 legal entity costs less to run and capitalise than the dozen or so that they used to own. UK Insurance was chosen for the name of the company because it was already part of the stable of brands and is very neutral (rather than having to say Churchill Insurance underwritten by Direct Line Insurance)

UK Insurance was fined £2.1m during an audit because when asked to supply sample complaints files they doctored them prior to sending them off.

Whilst what they did is clearly wrong, hence the fine, it isnt really a reflection on the customer service or claims handling they were giving.

algerry

Thanks. I have now stumbled across a Which review website which lists what they consider to be the top Insurers .
As a new user this site will not allow me to post a link but the top three are NFU Mutual,Volvo and LV, I have had satisfactory quotes from 2 of these. awaiting the third.

InsideInsurance

I do find Which? amusing for best insurers as often they list brands far apart from each other in their rankings and yet the brands are written by the same companies, same call centre agents answer both phones, same claims people deal with the claims etc. Whilst some white labels do allow their partners to spend more to get prioritised call answering etc I know at least a few where there is a significant gap between "insurers" where there is no difference at all.

algerry

The site also ranks customer satisfaction. The policy I am now considering appears to be best suited to me. It is direct with a company .

InsideInsurance

algerry wrote: »

The site also ranks customer satisfaction.

At which point you have to consider the placebo effect. People think they are dealing with a higher tier brand and therefore rate the service higher despite receiving the identical service that a lower tier brand did.