unhappy with car sales executive in her handling of my mobility car order

ssnjimb

Hi

Is there a set standard in which they are supposed to treat/deal with us mobility customers.

I arrived at the dealership at the correct time of the appointment, I was waiting for approx 15 minutes while the sales exec finished her prior overun appointment,

When it was my turn she took me into a room away from everyone else, the chairs were not very supporting :-(

The Sales exec spoke in a very quiete voice, i explained iam partially deaf but she nodded and hmmm'd and continued in her quiete often unhearable voice.

she gave me a tick sheet to fill in with what looked like questions she was supposed to ask like for example have you shown the customer around the proposed vehicle/does the customer require modifications/have you offered the customer a test drive,

she said to tick all the yes boxes'

So i proceeded

I noticed a lady and gentleman turn out outside the room, i was in the middle of asking questions when she got up without saying and went off to talk to them for a good 15 minutes, my aunt and uncle she proceeded to say when she came back, when i was filling out my details she walked off again for another 15 minutes to talk and sit down with them,

I felt rather unwelcome and awkward, it was not a pleasent experiance,

When it came to my part ex which iam aware that they do not have to take from me, they offered me a price which seemed unnaceptable (everyone probably says this i know already) and when i went to ask for more they said they do not get any margins from motability and that they deemed the valuation to be fair, they kept going on about how they hardly get anything from motability and that they must make some money somewhere, so i said well that puts me at a disadvantage they piped up well your getting a brand new car so what are you saying.

I travelled 170 miles to my prefer dealership as i had purchased cars from them in the past (they are near relatives hence i dont mind travelling) when i told her this she said well why didnt you go to your local dealership, which is fair i suppose but its my choice,

The computer terminal would not work so all the paperwork etc had to be completed by hand,

I was not even offered a cup of tea,

James :mad:

pauliboo

Simple answer would be to walk away from the dealership, don't accept a car from them and don't trade in your car.

Write a letter of complaint to the dealership Principle and suggest that you will ask Motability to look into their conduct, and inform them that they can have their Motability Approved status removed from them.

ssnjimb

I have ordered the car with them :-(

I wont name and shame

SEE

ssnjimb wrote: »

I have ordered the car with them :-(

I wont name and shame

If you don't name and shame you have to accept responsibility that they will do it to others. Naming them won't harm you, it will mean better treatment for you in the future. Are you aware that Peugeot now do a similar deal that is not Motability? If there was no money to be made, I doubt Peugeot would do it.

I wouldn't know how these prices compare to motability, perhaps someone here could say if they are favourable, or not?

http://www.peugeot.co.uk/just-add-fuel/?campaignid=PPC_NCS&advertiserid=google&bannerid=site_link_Brand_Terms_just_add_fuel&gclid=CKDt6NrF_LUCFeXLtAodnWMAdA

pauliboo

ssnjimb wrote: »

I have ordered the car with them :-(

I wont name and shame

I'm guessing that money hasn't changed hands yet?

If not, then get on the phone to Motability and explain the problems you have been having. You can cancel your order at any stage before 'signing' on collection.
Just ask Motability to cancel with the reasons given above. There's no harm in trying.

HB58

so you have rewarded their poor manners and bad customer service by placing an order with them? How will they ever learn to do better if they are not hit where it hurts (in the pocket)??