Faulty Goods - Return Delivery Costs etc. ?

Scotialad

I purchased all the components necessary to build a PC, approx. 2.5 years ago, from an online computer retailer in England, and the completed PC has been working fine, until recently, when the PSU failed – this item has a 3 year warranty.


I contacted the retailer, who said that I need to contact the manufacturer. I did this, and they issued an RMA; unfortunately, they expect me to pay for returning the faulty item, as it happens, to the Netherlands; a quick check on the Parcelforce website suggests that this could cost £32, which is more or less how much it would cost to buy a new PSU (modern equivalent, because the model I have has been discontinued). I queried why I should have to pay to return their faulty item, pointing out the likely costs involved, and they said :-


[FONT=Calibri, sans-serif]'As per the Corsair Warranty, customers are required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes and fees necessary to convey the defective item back to Corsair for replacement or exchange. Corsair pays for the replaced item’s outbound shipping to you. We recommend shipping your item via the most economical method which provides a tracking number, as Corsair is not responsible for any lost or misdirected shipments.'[/FONT]


I then contacted the retailer again, detailing what had happened with the manufacturer, and they said:-


'As we no longer stock the psu we will be unable to issue a replacement, we would have to issue a refund taking into account benefit of use and depreciation. This would total £10+vat plus the cost of returning the item to us.'

There are various aspects of this which seem, to me at least, unfair, unreasonable, pointless, nonsensical etc. - what do I do?

bris

Warranties from the manufacture come with T&C's, that's their T&C's you have no choice.

If you want to go down the SOGA route then the retailer is right, around a tenner is all it's worth so that's all you will get, you have to accept the value for the use you have had out of the product.

You can off course challenge the return postage cost but then they can insist you get a report stating it is indeed inherently faulty and not through wear and tear or misuse, simply put, your not going to win this one.

Buy a new psu and accept that 2.5 years isn't so bad.

ThumbRemote

bris wrote: »

You can off course challenge the return postage cost but then they can insist you get a report stating it is indeed inherently faulty and not through wear and tear or misuse, simply put, your not going to win this one.

I read "we would have to issue a refund taking into account benefit of use and depreciation. This would total £10+vat plus the cost of returning the item to us." as indicating they would refund £10+vat PLUS the return costs - so the OP wouldn't be out of pocket for the return cost.

If so, that seems like the best bet to me.

bris

ThumbRemote wrote: »

I read "we would have to issue a refund taking into account benefit of use and depreciation. This would total £10+vat plus the cost of returning the item to us." as indicating they would refund £10+vat PLUS the return costs - so the OP wouldn't be out of pocket for the return cost.

If so, that seems like the best bet to me.

Your right, I read it wrong, the retailer is doing all they need to do.

bod1467

Easiest way to confirm that would be for OP to reply asking "As you'll be refunding me for the return postage, what postage method do you prefer me to use?".