Does Selftrade hate me?

DUS

Hi,

I´ve been with Selftrade for a few years and never had any major problems with the online customer service. Well, up until now that is.....

After a long time of inactivity, I´ve sent some messages to their online service team but I struggle to get any meaningful feedback from them. It takes up to a week before they even read the messages and if they bother to reply at all, they manage to ignore the actual question asked and rather provide some meaningless feedback.

Question: What´s your experience with Selftrade of late? Is it only bad luck that I struggle to get any help from them or has the quality of their service really gone downhill? I am considering switching to H-L where I currently only have my SIPP.

Thank you for sharing your experience with Selftrade!

DUS

innovate

You shouldn't take it personally, but move somewhere else as quickly as you can.

http://www.moneymarketing.co.uk/wrap-and-technology/ex-only-platform-selftrade-suspends-new-client-business/1064733.article

DUS

innovate wrote: »

http://www.moneymarketing.co.uk/wrap-and-technology/ex-only-platform-selftrade-suspends-new-client-business/1064733.article

_pale_

Thank you!

mroller

innovate wrote: »

You shouldn't take it personally, but move somewhere else as quickly as you can.

http://www.moneymarketing.co.uk/wrap-and-technology/ex-only-platform-selftrade-suspends-new-client-business/1064733.article

Holy crap

I have 2 accounts with them with large balances and never heard of this issue.

Was there any update after this? cant find anything on the internet or the FSA register

trevor8

Hi have a selftrade account and want to get out can someone let me know a good cheap alternative to look after my shares thanks