Company charged 2 of my credit cards & refusing to give a refund on one.

Legacy_user

Recently bought an item from http://www.buychina.com. Their customer service do not speak english well so there's already a communication barrier.

I purchased an item, first card I used was 'rejected' so I tried another card. Turns out the item was 'out of stock' & have since been refunded for it. Just got other my credit card bill and it seems both of my cards have been charged, only one refunded.

I contacted buychina and at first it seemed they did not understand me. So I went out of my way and asked my Chinese friend to translate everything for me. and now they are just ignoring my emails completely. :mad:

Is this something my bank can deal with?

agrinnall

Yes.

[Added nonsense to fulfill minimum character count]

grumbler

>>Visa, Mastercard & Amex Chargeback

The_Boss

candyflossing wrote: »

Recently bought an item from http://www.buychina.com. Their customer service do not speak english well so there's already a communication barrier.
....

I contacted buychina and at first it seemed they did not understand me. So I went out of my way and asked my Chinese friend to translate everything for me. and now they are just ignoring my emails completely. :mad:

I know they are called 'buychina' but are they actually Chinese? Could explain why they are ignoring emails in Chinese

agrinnall

The_Boss wrote: »

I know they are called 'buychina' but are they actually Chinese? Could explain why they are ignoring emails in Chinese

I think you're clutching at straws, given that the address listed on their website is:

Shanghai Beltal Network Technology Co Ltd
4th Floor Building A, Global Square,18 Taolin Road, Pudong, China 200135

dalesrider

Non reciept of goods. 15 days after its debited.

The_Boss

agrinnall wrote: »

I think you're clutching at straws, given that the address listed on their website is:

Shanghai Beltal Network Technology Co Ltd
4th Floor Building A, Global Square,18 Taolin Road, Pudong, China 200135

Not clutching at straws, just offering it as a possible explanation based on the thread.

agrinnall

The_Boss wrote: »

Not clutching at straws, just offering it as a possible explanation based on the thread.

Well, of course it's a possible explanation, but given the evidence it's on a par with the emails being intercepted and stolen by aliens . Occam's Razor would suggest that a company named buychina that is based in China would have at least some members of staff with an understanding of written Chinese.

chattychappy

agrinnall wrote: »

Occam's Razor

Turned out that to save a few quid, Occam got his razor in China. Didn't work as it was supposed to. Occam was very upset - he was promised it was number one golden lucky technology!