Sky Talk- holding my number hostage when moving - dispute!

green_villager

After 2 years of sky talk and bills growing to regularly GBP130- / month, we decided to quit. Of course with sky its not simple. First you renegotiate to reduce your number of services (takes a month or so to come into affect).

We are moving to another property and decided to take BT. Both Sky & Bt said it should be no problem to take the number with us.

Now Sky have taken GBP88- for the notice period (after we moved out) and are trying to charge GBP69 but say we (they!) have "LOST" our home number!!! The only way to get it back is to again become their customer.

WE ARE SO DISAPPOINTED - UNSCRUPULOUS. We cancelled sky because we are in deep financial problems (literally choice to pay them or buy food for 3 kids) - now they are trying to blackmail us.

We have cancelled the DD and won't pay the GBP69 until they give us the number back. Any advice? Who to complain to?

macman

A month's notice is still required whether you move out in that time or not. You don't actually say what the £69 is for, so difficult to give advice?
You were presumably on a Sky LLU service, so where did the number originate-from Sky? Or did you port it in from a previous provider? If so, who?