Returned item not credited to account

twoody

I bought a laptop from Next as a Christmas gift for my son. It was faulty and I contacted them and they arranged a replacement and then the return of the faulty laptop, this was returned on the 30th December 2012. When I received my statement at the beginning of February I realised it had not been credited to my account. I contacted them again and they said they had no record of it being returned. They sent me a letter to sign to confirm I had returned it and I also sent them a copy of the FedEX returns note. I have now got my March statement and the laptop has still not been credited, again I have contacted them and they say they are looking into it. In the meantime I am paying interest and payments on a computer that was returned nearly three months ago as they say I have to pay or I will be in arrears. Can anyone give me any advice on what to do next? Will I be entitled to get the interest charges removed from my account? Would it be unreasonable to ask for some sort of compensation?

unholyangel

Have they sent you a replacement?

Or do you now have 2 laptops on your statement?

Valli

twoody wrote: »

I bought a laptop from Next as a Christmas gift for my son. It was faulty and I contacted them and they arranged a replacement and then the return of the faulty laptop, this was returned on the 30th December 2012.

When I received my statement at the beginning of February I realised it had not been credited to my account. I contacted them again and they said they had no record of it being returned.

They sent me a letter to sign to confirm I had returned it and I also sent them a copy of the FedEX returns note. I have now got my March statement and the laptop has still not been credited, again I have contacted them and they say they are looking into it. In the meantime I am paying interest and payments on a computer that was returned nearly three months ago as they say I have to pay or I will be in arrears. Can anyone give me any advice on what to do next? Will I be entitled to get the interest charges removed from my account? Would it be unreasonable to ask for some sort of compensation?

Your post is unclear so please clarify.

You received a laptop from Next which you returned as faulty?

Next sent out a new laptop?

Have they now charged TWO laptops to your account?

You have proof that they have received the faulty laptop you returned?

@ UnholyAngel - I think we're thinking along the same lines!

Sagz_2

If you've had a replacement OP, why would Next also give a refund?

unholyangel

Sagz wrote: »

If you've had a replacement OP, why would Next also give a refund?

Sometimes they cancel and effectively create a new order when ordering a replacement. If they have done this, the OP will likely have been billed twice.

Usually they remove the 2nd charge when they receive the faulty goods back but unfortunately usually is not always

dalesrider

twoody wrote: »

I am paying interest and payments on a computer that was returned nearly three months ago as they say I have to pay or I will be in arrears. Can anyone give me any advice on what to do next? Will I be entitled to get the interest charges removed from my account? Would it be unreasonable to ask for some sort of compensation?

How did you pay?

emweaver

dalesrider wrote: »

How did you pay?

On her Next account obviously.

dalesrider

emweaver wrote: »

On her Next account obviously.

Note my SIG.....

OP makes no mention of next acc... Only statements which could be next, Bank or Credit card.

Valli

well if the OP cannot be bothered to come back and give use the extra information we need...

*sigh*