A quickie regarding P&P

mayfair1985

Short version:

I ordered a dress. It didn't fit. Sent it beack for a refund. Refund was processed minus the £2.95 P&P I paid, so it was £2.95 short.

Is this correct? Can I ask for it back? I've had to pay P&P to send it back

wealdroam

OK... your short version is too short.

Did you make this purchase online?

How long after purchase did you return the thing?

The £2.95 you speak of, is that the cost of originally sending the goods out to you, or the cost of you returning the thing to them?

Distance Selling Regulations state that if you cancel the order within the specified criteria, then they must refund all monies paid.

deanos

did you cancel under the dsr and give them written notice or just sent it back ?

arcon5

Evening sending it back without emailing them would qualify if within the 7 working days.

Who paid to return the goods? If you then no they cannot deduct this. If they paid, subject to their terms permitting it they can deduct their direct costs

mayfair1985

Sorry that was too short!

Purchased online, paid £2.95 delivery.

Received Item 3 days later, raised a ticket that day for return, 2 days later got it ok'd and sent it back. So a total of 6 days. I paid for the return, which is fine, no issues with that, but they have kept the original £2.95 P&P that I paid at point of sale.

ThumbRemote

In which case under the DSRs they should be refunding you the £2.95 as well

arcon5

mayfair1985 wrote: »

Sorry that was too short!

Purchased online, paid £2.95 delivery.

Received Item 3 days later, raised a ticket that day for return, 2 days later got it ok'd and sent it back. So a total of 6 days. I paid for the return, which is fine, no issues with that, but they have kept the original £2.95 P&P that I paid at point of sale.

The time between requesting the cancellation and returning the goods is not relevant as far as DSRs are concerned. You only have to notify them of your intent to cancel within 7 days... "however expressed" so even returning without notifying them would be considered notifying them. Just thought i'd throw that in

Slowhand

arcon5 wrote: »

The time between requesting the cancellation and returning the goods is not relevant as far as DSRs are concerned. You only have to notify them of your intent to cancel within 7 days... "however expressed" so even returning without notifying them would be considered notifying them. Just thought i'd throw that in

Would a phone call be enough?

unholyangel

Slowhand wrote: »

Would a phone call be enough?

If they accept cancellation by phone, yes. If they dont, then no.

arcon5

Although phone call would be enough (if they accept cancellation via this method), it's difficult to prove cancellation took place if they turned round and denied the phone call - although phone records would help in this situation, it is often easier to follow up a phone call with an email.

Slowhand

arcon5 wrote: »

Although phone call would be enough (if they accept cancellation via this method), it's difficult to prove cancellation took place if they turned round and denied the phone call - although phone records would help in this situation, it is often easier to follow up a phone call with an email.

So if I express cancellation by phone/verbally (cancellation acceptance by phone/verbally acceptable not in T&C's), the 'however expressed' is in fact wrong?