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How long should jewellery last?

I bought a charm from Pandora just over 2 years ago. It is silver with small mother of pearl hearts inlaid. Some of the hearts have fallen out so I took it back to Pandora who said the warranty is 12 month so basically tough!! Looking at SOGA and whether it would apply. It refers to expert opinion how long something would be expected to last. Anyone know if there is expert opinion on jewellery and whether just over 2 years is unacceptable? Need some advice before I go back to Pandora.

Comments

  • paddyrg
    paddyrg Posts: 13,543 Forumite
    It's fashion jewellery if I understand correctly, so probably on a timescale closer to accessories than wedding bands.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Anyone know if there is expert opinion on jewellery and whether just over 2 years is unacceptable?
    Having read SoGA, you will know that price is a factor.
  • heart_free
    heart_free Posts: 1,204 Forumite
    With jewellery it can also depend on how it was worn, the amount of wear and tear, damage etc. I wouldn't have thought that a charm would be covered after 2 years, as by their nature charms get knocked regularly.
    "I AM DEATH, NOT TAXES. I TURN UP ONLY ONCE."
    - Terry Pratchett
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