SANTANDER - probably the worst customer service in the world

Trolleydash

ponbeam wrote: »

Was the application done in a branch? Online ? Or over the phone?

Online. As way of update, we are still waiting on Customer Complaints to contact us. My husband received a text welcoming him to SANTANDER and advising him to activate his card. I can only assume this means another card is on it's way - probably still to the wrong address.

TD.

callum9999

Trolleydash wrote: »

We probably will. Do you work for SANTANDER by any chance?

Do you work for BARCLAYS by any chance?

bebewoo

I'm having the same thing, opened an account with Santander, never had a Santander or Abbey account before.
Santander sent me a change of address form, presumably because I had an old building society account years ago, Alliance and Leicester but I have no idea what the address was as I was a student then and moved around. It had no money in it.
They won't tell me by email or phone what the address is that I should put in the "old address" field. They tell me I should go into a branch. But I know that if I do the customer assistants won't have a clue either, and the whole point of opening an account online was so that I didn't have to go into branch and queue for ages.
I concur with your assessment of Santander customer service.

zerog

bebewoo wrote: »

presumably

There's your mistake. Do not presume. Now you've got yourself into a rut.