Returning Damaged Item

Euro_Trio_White

unholyangel wrote: »

Indeed, there are changes being made to legislation later this year I believe. The documentation sent by the gov to various organisations (OFT, CAB etc) asking their opinion on propositions actually contained one asking what they think about a term giving rejection rights for 30 days after purchase - with special consideration still given for other circumstances.

The purpose of the changes is basically to make it simpler, so theres less wiggle area. Some of the other changes are 14 days to cancel under dsrs, 14 days to send the item back and 14 days for the retailer to refund you.

Wonder if we'll see an extension of goodwill policies as a result.

I would hope that's 14 days to cancel under DSR, then 14 more days to return item, then 14 days for the refund and not the whole process concluded within 14 days. As three different people are involved (would-be purchaser, carrier, supplier) and one of them (carrier) has no particular interest in ensuring this is completed to time, 14 days overall would be totally unrealistic.

Setting a time limit is something of a two-edged sword. It would help people in my situation where a supplier tries to set its own, unreasonable, limit, but it will remove rights from situations where the reasonable timescale for a flaw to be come apparent is longer. Someone quoted the example in another thread of a pair of skis bought in a summer sale, which would be unlikely to be given more than a cursory inspection until the cold weather came. (If it ever goes away, that is ... )

The best option would be a phrase down the lines of "reasonable time, which must not be less than 30 days".

Hintza

I have been caught this way too, but I was to bone idle to check the items on delivery (bathroom cabinet).

There needs to be some mechanism in place to give the buyer the opportunity to inspect the goods on delivery and not leave the retailer with an open ended obligation. Otherwise when the buyer/plumber/fitter drops the item it is very easy to blame the delivery company or retailer.

Zandoni

OP, try going into the Bathstore branch you bought it from, you never know they may be more helpful.

unholyangel

Euro_Trio_White wrote: »

I would hope that's 14 days to cancel under DSR, then 14 more days to return item, then 14 days for the refund and not the whole process concluded within 14 days. As three different people are involved (would-be purchaser, carrier, supplier) and one of them (carrier) has no particular interest in ensuring this is completed to time, 14 days overall would be totally unrealistic.

Setting a time limit is something of a two-edged sword. It would help people in my situation where a supplier tries to set its own, unreasonable, limit, but it will remove rights from situations where the reasonable timescale for a flaw to be come apparent is longer. Someone quoted the example in another thread of a pair of skis bought in a summer sale, which would be unlikely to be given more than a cursory inspection until the cold weather came. (If it ever goes away, that is ... )

The best option would be a phrase down the lines of "reasonable time, which must not be less than 30 days".

Its 14 days from delivery to cancel. 14 days from cancelling to send back. 14 days from sending back for retailer to refund (as far as i remember anyway).

As for the bold part....don't worry, it won't. Hence why I said "with consideration given for special circumstances". Not sure if that one (30 days) is actually being implemented, it was just contained in the document they sent to various bodies for their opinion on such a term.