Barclaycard Online Application

izools

I just applied for a Barclaycard Platinum with 14 Months 0% on purchases and transfers, when I submitted the application I was asked to create an online PIN and password, which I did, but when I submitted it I got this:

Please accept our apologies, we are making some changes to our application form, so that we can continue to offer you a great customer experience.

Please try again later or alternatively you can contact a member of our Customer service team who will be happy to help you.

Has anyone had this before?

I won't be impressed if I have to submit another application as they've already done a credit check.

Will call them during my break to find out but wondered if anyone else had the same and can share what happened next?

sjf20

That happened to me too last week, applied again about 6 hours later and all went through with only one search showing on my credit file, got the "You will hear from us within 5-7 days" screen but the card was on my mat within 4 days :j Hope that helps

izools

Ahh maybe I should have re-appplied.

I called them instead and they said the application was still "Open" so he completed it on the phone and advised a letter requesting additional information is being sent out.

Hopefully they just want to see some ID. We'll see

JakeGreen

I applied for the Barclaycard Cashback card online last week. I got the same screen as you after I submitted the application. I panicked and then phoned them. We completed the application on the phone and they told me they were going to send me a letter asking for more information.

The card arrived today! With no additional information required. I'm so happy :j and it's contactless too.

HJ1990

I got this message earlier today (improving customer experience please try again), so I waited then tried to apply again and got the same error message. Checked my credit report online and now have two searches against it by Barclaycard dated today, which has sent it from green to amber

I'm going to ring them tomorrow morning but does anyone know how quickly these will be taken off when I speak to them tomorrow (if they are taken off?). I need this credit card or a new credit card in the next few weeks!

izools

JakeGreen wrote: »

I applied for the Barclaycard Cashback card online last week. I got the same screen as you after I submitted the application. I panicked and then phoned them. We completed the application on the phone and they told me they were going to send me a letter asking for more information.

The card arrived today! With no additional information required. I'm so happy :j and it's contactless too.

Oh that's good to know, I might call them in a day or two then to see if the application status has changed to approved.

I checked my Equifax file today and it seems they didn't pull any data from my previous address despite me having provided it on the application form.

There's no table one or table 2 "additional address" search against it at all.

But weirdly there is a table 2 "Additional address" search from barclaycard CPU link against a very very very old address that I haven't lived at for donkeys years.

Weird.

Only one footprint at my current address though, so at least they haven't double-searched me.

izools

Oooooh I see what might have confused them.

BT in all their genius ways have added an alias to my file - apparently I'm called someone completely different.

Right.

Another notice of dispute for inaccurate data uploaded by BT.

What a surprise.