Have any forum members recieved any rebate from Electric Key meters,very confused??

Debt-Free-Wannabee

Good evening everyone,really hope you can help me out on this question regarding my electric key pre payment meter.

Ive had it a couple of years now,anyway there have been a few estimated meter readings but last week they came around,took my meter readings and off they went.

This morning I recieved my statement from them and it said I was £49.88 in credit so I rang them up and asked if I could have the £49.88 as a rebate.At first she said "no",then she asked me how much credit I have on my meter right then so I looked at the meter and it was £61.00 in credit(I put £80 on the key on the 1st March)

Anyway she went into this speel about how im not entitled to the £49.88 rebate,she said that information was "just for my information":(what ever that meant.

I said to her "so if I had £300 in credit I still wouldnt get that?"and she replied "no".

I then asked her if I would get the rebate if I left there company(Scottish Power)and again she said "nope,your not entitled to it".So why the heck does it say I am £49-88 in credit???

So has anyone ever recieved a rebate from Scottish Power Key pre payment meter??Just cant get around the fact Im in credit....I have £61.00 in the meter right now to last me till the end of the month,yet I cant claim anything back?????

Ive been meaning to switch to someone else due to the fact my meter is like giving donkeys strawberrys at the moment,its costing me over £80 a month and myself and my partner are out all day,its a 2 bedroomed flat by the way.

Is the lady right does anyone know,any help will be greatly appreciated.

Wywth

Debt-Free-Wannabee wrote: »

Good evening everyone,really hope you can help me out on this question regarding my electric key pre payment meter.

Ive had it a couple of years now,anyway there have been a few estimated meter readings but last week they came around,took my meter readings and off they went.

This morning I recieved my statement from them and it said I was £49.88 in credit so I rang them up and asked if I could have the £49.88 as a rebate.At first she said "no",then she asked me how much credit I have on my meter right then so I looked at the meter and it was £61.00 in credit(I put £80 on the key on the 1st March)

Anyway she went into this speel about how im not entitled to the £49.88 rebate,she said that information was "just for my information":(what ever that meant.

I said to her "so if I had £300 in credit I still wouldnt get that?"and she replied "no".

I then asked her if I would get the rebate if I left there company(Scottish Power)and again she said "nope,your not entitled to it".So why the heck does it say I am £49-88 in credit???

So has anyone ever recieved a rebate from Scottish Power Key pre payment meter??Just cant get around the fact Im in credit....I have £61.00 in the meter right now to last me till the end of the month,yet I cant claim anything back?????

Ive been meaning to switch to someone else due to the fact my meter is like giving donkeys strawberrys at the moment,its costing me over £80 a month and myself and my partner are out all day,its a 2 bedroomed flat by the way.

Is the lady right does anyone know,any help will be greatly appreciated.

If your account indicates you are £49.88 in credit, why would you be entitled to any rebate if the meter indicates there is still £60 worth of electricity you can draw without topping up the meter again.

It sounds like, if anything, you owe the supplier £10.12 but I doubt they'll come adter you for it. I'm sure it'll all even itself out in the wash

[Deleted User]

Hi,

no, you are not entitled to a rebate, the £49.88 credit is in you machine, still to be used.

Next time you top up (£80) just put in £30 and keep £50 to yourself, and if you top up regularly on 1st of the month, the £50 will probably be in your pocket quicker than SP sending out a cheque.