Leaking jacket

Sportycol

I am requiring some help please.

I bought a jacket that was suppose to be 100% waterproof, but after the first outing the fabric failed and the jacket was no longer waterproof. I had my car keys in the pocket that ended up getting soaked, i had to call rac to help start my car, then i ended up paying a bit of money to get my car fixed.

I returned the jacket to the retailer, who in turn returned it to the manufacture, and i was dually refunded the full amount, now can I claim any money back for my expenses of the damage to my keys from the retailer or manufacture??

Any help would be appreciated.

arcon5

Could you not just put the key in the door and turn it?
I don't see how a bit of rain on your coat will damage the key in your pocket, when damp it should still be a bit more durable than that.

shaun_from_Africa

Water wouldn't damage the actual key, but the majority of modern cars have an immobliser and the key or key fob will have a chip or transponder in it, and if this gets damaged then the car won't start. (which is the peoblem that the OP had).

Saying that, I would have thought that as keys could well get damp either from rain or being held in sweaty hands, they should be waterproofed enough for normal use.

Looksguywalker

arcon5 wrote: »

Could you not just put the key in the door and turn it?
I don't see how a bit of rain on your coat will damage the key in your pocket, when damp it should still be a bit more durable than that.

Where does Sportycol say they couldn't put the key in the door and turn it?

Keys + car security systems are electronic in many cases nowadays and water ingress to components I suspect may b u g g e r them!

Looksguywalker

arcon5 wrote: »

Could you not just put the key in the door and turn it?
I don't see how a bit of rain on your coat will damage the key in your pocket, when damp it should still be a bit more durable than that.

MSE says there's no such thing as a stupid question. Is there such a thing as a stupid answer though?

unholyangel

Looksguywalker wrote: »

MSE says there's no such thing as a stupid question. Is there such a thing as a stupid answer though?

Well before judging arcon perhaps you should know that you can disable immobilisers/alarms without the fob by putting the key in the and turning the key left and right (most handbooks will have the exact numbers of turns in each direction you need to make). I can certainly disable the alarm on my car by doing so.

So saying "could you not just put the key in the door and turn it" is not a stupid answer in the slightest.

Sportycol

Thank you for the replies, and it was the fob that was knackered.

But can I claim any money back from the retailer or the manufacturer for the damage done by the leaking jacket?

Thanks again

withabix

Write to the retailer with a copy of your receipt for the costs incurred, asking for reimbursement.

The retailer is liable for Consequential Losses such as this under SOGA.

Don't forget the cost of your time....

ILW

Sportycol wrote: »

Thank you for the replies, and it was the fob that was knackered.

But can I claim any money back from the retailer or the manufacturer for the damage done by the leaking jacket?

Thanks again

Do you have anything in writing saying the pockets are waterproof, and under what conditions?

No jacket is 100% waterproof, you could not go swimming in it and expect to stay dry.

Hintza

Also the water might run into the pockets if the flap/zip etc was done up correctly, which could be the case here.

In my opinion the manufacturer/retailer will not cover any consequential without a fight and I am not sure you would win with a fight.

unholyangel

Would also depend on whether it was the actual jacket not being fit for purpose that caused the damage or whether perhaps there was a crack in the fob casing which let water in.