Being asked to pay more/Undercharged?

tonmar01

Ok question for you. You go to an optician, have an eye test, order new glasses, pay, get a hand written receipt saying 'Paid in full'. After leaving the shop you get a phone call to say you have been undercharged by £25.At the time the computer wasn't working so they added it up manually. We have added up the charges, the eye test, the frames, the extras, and we come to the same price that we have been charged and we can't see what the 'missing' £25 is for.


Do you pay up or state you have a receipt that says you have paid in full and you won't pay as the error was with the opticians???

arcon5

Depends:

If they've added 1+5+3 and charged you 6 then you owe them 3. If they've said these glasses are 5 and you both agreed 5 but they put it through as 3 then you owe 2 - although this situation is a little more complicated as its hard to prove what was agreed verbally. If they said this is 1, this is 2 and this is 3 and you've paid 6 and this is on the receipt then they cannot then change the agreed price.

tonmar01

"If they said this is 1, this is 2 and this is 3 and you've paid 6 and this is on the receipt then they cannot then change the agreed price."

This was the scenario, will find out later when you go to the store.

Thanks

arcon5

In which case if they have made a mistake in price then its their problem, contract has been formed and paid up - their turn to fulfil their side of the contract now