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Return postage payment on item that wasnt fully as described
Silenced
Posts: 44 Forumite
Hi all
I bought a new graphics card online along with a water cooling block to fit it only for it to arrive and me find out its a revision 2.0 board, meaning the block I bought doesn't fit. On the web page where I purchased the graphics card it made no mention of it being a revision 2.0 card.
I now want to return the card but I am being told I must pay postage as it is unwanted, but that is not entirely true, I want that graphics card, just not the version they supplied, had they said it was revision 2.0 then I would not have purchased it.
Where do I stand here?
I bought a new graphics card online along with a water cooling block to fit it only for it to arrive and me find out its a revision 2.0 board, meaning the block I bought doesn't fit. On the web page where I purchased the graphics card it made no mention of it being a revision 2.0 card.
I now want to return the card but I am being told I must pay postage as it is unwanted, but that is not entirely true, I want that graphics card, just not the version they supplied, had they said it was revision 2.0 then I would not have purchased it.
Where do I stand here?
0
Comments
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What does the product description say?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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You don't stand anywhere, revisions are always being updated and you will find rev 1.0 boards no longer available. You should have done your own due diligence on the products, you were supplied what you ordered. they are under no obligation to tell you what rev it is, in fact to them they are all just the same card.0
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I think it depend son various issues
Is the revision significant and would general customers expect it to be mentioned?
Did the change happened recently or a long time ago
Was it reasonable to have the revision mentioned for the product?
Arguably is a product is version 1 and they are selling version 2 without making it clear then it is not described correctly. but if version 2 has been out for say 6 months and everyone is buying it and now its the standards version of the product then it might be more reasonable for them not to highlight that its a version 2.0 -
Does the model on the ad match the model on the box?
Yes, so they've not done anything wrong. Stuff gets updated, if you needed a v1 common sense would suggest checking first0 -
If the product was specifically advertised as a revision other than the one you received then you may have a case. However if they made no mention of a specific revision and you failed to check with them then you have no leg to stand on with regards to claiming it was not as described.0
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