Advice Required re TV issues

SuperHan

ThumbRemote wrote: »

What makes you think that?

Do you know an electronics retailer who will offer to foot the bill for a repair *before* trying to get a repair under the manufacturer's warranty?

If the consumer demands a SoGA remedy, then the manufacturer's warranty option is out (unless facilitated by the retailer). If not, I don't know a company that wouldn't refer to/send the product to the manufacturer first...

SuperHan

Molly24 wrote: »

Hi ,

Unfortunately for me I was unaware of SOGA until reading this board.

I did not contact Richer sounds and ask for fixed TV I asked for their help as I bought the tv from them and would have expected it to last longer than 10 months.

Richer Sounds won't have anticipated that Sharp would have taken so long to repair, which is unfortunate!

Sadly, the best thing you can do is wait it out. If Richer Sounds had taken the TV off you, they probably would have only send it to Sharp on your behalf, so you would have been in the same position had you asked for a SoGA remedy.

neilmcl

ThumbRemote wrote: »

What makes you think that?

They all do it, even some of the most respected, ie, John Lewis etc. Most, if not all, retailer's will point you to the manufacturer where there's a warranty in place solely because generally, dealing with the manufacturer in the first instance is usually the quickest option all round, regardless of the what statutory rights the customer has.

As above, RS in this instance wasn't to know that the repair was to take so long, and had they have known earlier, and knowing how good their customer service usually is, they would probably had expedited matters more to the OP's satisfaction.

Molly24

SuperHan wrote: »

Richer Sounds won't have anticipated that Sharp would have taken so long to repair, which is unfortunate!

Sadly, the best thing you can do is wait it out. If Richer Sounds had taken the TV off you, they probably would have only send it to Sharp on your behalf, so you would have been in the same position had you asked for a SoGA remedy.

Thats what I have done, unfortunately it has been 4 weeks since the television has been picked up for "repair" with the only contact being initiated by myself.

Unfortunately I only have the one tv and I have been left tv-less for this time meaning I have also ended up paying for a Sky service which I have not been able to watch and have also been left with an extremely grumpy OH who has missed all his sports

Hopefully John's offer above will enable this to be resolved asap.