We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Virgin Active - Trades Description Act?
Options

welnik
Posts: 541 Forumite
I booked myself a 30 minute back massage at my local Virgin gym. At the end of the massage, I commented on how quick the 30 minutes went to be told that its actually a 22 minute message with 8 minutes relaxation!
Surely if they are advertising it as a 30 minute massage, thats what it should be!
cheers
Wel
Surely if they are advertising it as a 30 minute massage, thats what it should be!
cheers
Wel
Matched betting proceeds so far: £505.00
0
Comments
-
I would be happy with this,its part of the relaxation process surely.0
-
I would expect a 30 minute massage too.0
-
I assume that 'relaxation' means they just leave you laying there on the bench for 8 minutes or so? If so, then that is clearly not the same as 'back massage' and no reasonable person would interpret it as so.
If they are advertising it as 30 mins back massage then they should be massaging your back for 30 minutes - simple as that!
Perhaps you should have 'relaxed' your payment to 22/30ths of what they were charging.
Relaxation my a**e!0 -
Which branch of Virgin Inactive was it?
Sounds typical behaviour of their business practice. I'm surprised that they didn't hang you upside down after your massage and collect any loose change that fell out of your pocket.
Complain to Virgin Vie / Heaven V / Whatever name they call the beauty bit. They will probably fob you off onto the gym manager.
Let me know what branch it is and I can probably help you more.0 -
Which branch of Virgin Inactive was it?
Sounds typical behaviour of their business practice. I'm surprised that they didn't hang you upside down after your massage and collect any loose change that fell out of your pocket.
Complain to Virgin Vie / Heaven V / Whatever name they call the beauty bit. They will probably fob you off onto the gym manager.
Let me know what branch it is and I can probably help you more.
Thanks for your reply. I have sent a private message to you with the info. I might write to the top dog!
cheers
WelMatched betting proceeds so far: £505.000 -
Well, had a conversation with Trading Standards yesteday and they have had the same complaint and had to speak to the virgin gym before.
They told me to report them to the Advertising Standards Agency so I'll wait and see what they have to say
cheers for your replies
WelMatched betting proceeds so far: £505.000
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards