Dodgy Tablet

mayfair1985

Wondering if someone can help with what to do please?

Bought a tablet from a website for the hubs for xmas. It's an independently run website and I was a bit nervous about it but had a recommendation from a friend. Also rang them for advice before purchase and they were as nice as you like. Very helpful, told me that if there was anything wrong with it, if we didn't like it, or if we needed any help to call and someone would always be available for support. Also confirmed on the phone that there was a 1 year warranty. So we bought it. This call was made from work, it was recorded. All of our work calls are. Purchase was done through paypal just before xmas.

So we get the tablet and had a bit of a problem. When it was plugged into the power point it wouldn't turn on, so it was only useable when not plugged into the mains. Called to advise of this and they said it sounded like a bit of a dodgy connection but that is just what happens on this model. Hmmm.

So anyway, 6 weeks later it just died. The operating system just died and the little man was laying on his back. I called they guy and got told to send an e mail. Sent an e mail, nothing. Sent another, nothing. Called and called. Nothing. So i got shirty on their twitter, instant call.

''Sorry, my engineer if off sick, I need to talk to him to see if it's worth you sending it back to be looked at.''

After further calls, a week went by and again I finally managed to get hold of him. I was told to send it back, with a pre paid envelope, and they would have a look. It was at this point that he informed me that 'It may be a manufacture malfunction, and if it is there's nothing they can do, and the model has stopped being made, and there is no manufacture's warranty'.

So where I am at the moment is that I have sent a message last week saying that I don't mind paying the postage, but can't pay for recorded delivery up front, and as it's £200 worth of stuff I don't want it sent unrecorded, could I do a paypal payment to cover the cost? Surprise surprise, I'm getting no response.

Now I have a feeling that they are going to say that there is nothing they can do and also refuse a refund. Where do I stand? Do I have any rights at all?

Sorry, i'm a bit clueless about it all!

Thanks

pimento

What's the make and model of the tablet?

mayfair1985

Pass! It's a windows something... sorry I can't be more specific it's at home

I think it runs on android? The little man was on his back with a warning sign. He proper popped his clogs

They did talk me through some sort of re-boot when we originally called but it didn't work!

ThumbRemote

They are talking rubbish. There are two seperate things to consider here:

1) Your Statutory Rights - these are your legal rights and cannot be altered. They are against the retailer, not the manufacturer - the manufacturer is completely irrelevant. For a fault the retailer must provide a remedy - be it a repair, replacement or refund - or prove that the fault is down to misuse on your part.

2) Your warranty. This is with the manufacturer and is on top of your statutory rights. It can include extra conditions on you, such as registering the product, but often extends the legal period you are covered for.

You need to tell the retailer you have no interest in the manufacturers warranty; you are claiming under your statutory rights as per the Sale of Goods Act. As such they need to provide a repair, replacement or refund.

Given their behaviour so far they may need reminding that it is a criminal offence to try and deny someone their statutory rights, though don't go in with all guns blazing to start with, just be firm and assert your rights.

mayfair1985

ThumbRemote wrote: »

They are talking rubbish. There are two seperate things to consider here:

1) Your Statutory Rights - these are your legal rights and cannot be altered. They are against the retailer, not the manufacturer - the manufacturer is completely irrelevant. For a fault the retailer must provide a remedy - be it a repair, replacement or refund - or prove that the fault is down to misuse on your part.

2) Your warranty. This is with the manufacturer and is on top of your statutory rights. It can include extra conditions on you, such as registering the product, but often extends the legal period you are covered for.

You need to tell the retailer you have no interest in the manufacturers warranty; you are claiming under your statutory rights as per the Sale of Goods Act. As such they need to provide a repair, replacement or refund.

Given their behaviour so far they may need reminding that it is a criminal offence to try and deny someone their statutory rights, though don't go in with all guns blazing to start with, just be firm and assert your rights.

Lovely, thank you! This is exactly what I was looking for. I've been very nice and polite thus far (apart from the disparaging comment on twitter!) but haven't said any of the above, as I didn't know if I was even entitled to anything! I'm hoping that it won't even get to that, i'd just like it fixed. I'm just concerned at the way they have dragged their heels with it.

Fingers crossed there's a speedy resolution and I don't need to quote any of the above