Dodgy Tablet...

mayfair1985

I've just realised I've posted this on the wrong board.... sorry!!

Wondering if someone can help with what to do please?

Bought a tablet from a website for the hubs for xmas. It's an independently run website and I was a bit nervous about it but had a recommendation from a friend. Also rang them for advice before purchase and they were as nice as you like. Very helpful, told me that if there was anything wrong with it, if we didn't like it, or if we needed any help to call and someone would always be available for support. Also confirmed on the phone that there was a 1 year warranty. So we bought it. This call was made from work, it was recorded. All of our work calls are. Purchase was done through paypal just before xmas.

So we get the tablet and had a bit of a problem. When it was plugged into the power point it wouldn't turn on, so it was only useable when not plugged into the mains. Called to advise of this and they said it sounded like a bit of a dodgy connection but that is just what happens on this model. Hmmm.

So anyway, 6 weeks later it just died. The operating system just died and the little man was laying on his back. I called they guy and got told to send an e mail. Sent an e mail, nothing. Sent another, nothing. Called and called. Nothing. So i got shirty on their twitter, instant call.

''Sorry, my engineer if off sick, I need to talk to him to see if it's worth you sending it back to be looked at.''

After further calls, a week went by and again I finally managed to get hold of him. I was told to send it back, with a pre paid envelope, and they would have a look. It was at this point that he informed me that 'It may be a manufacture malfunction, and if it is there's nothing they can do, and the model has stopped being made, and there is no manufacture's warranty'.

So where I am at the moment is that I have sent a message last week saying that I don't mind paying the postage, but can't pay for recorded delivery up front, and as it's £200 worth of stuff I don't want it sent unrecorded, could I do a paypal payment to cover the cost? Surprise surprise, I'm getting no response.

Now I have a feeling that they are going to say that there is nothing they can do and also refuse a refund. Where do I stand? Do I have any rights at all?

Sorry, i'm a bit clueless about it all!

Thanks

battleborn

By law they cannot refuse a refund(if the product is faulty), the usual reasoanble amount of time you can return a product is 2 years.

If they wanna play games with you, report them to their local trading standards office, or threaten to.

vuvuzela

battleborn wrote: »

By law they cannot refuse a refund(if the product is faulty), the usual reasoanble amount of time you can return a product is 2 years.

These statements are simply incorrect.

mayfair1985

vuvuzela wrote: »

These statements are simply incorrect.

Please don't take this the wrong way, I know written worlds can sund harsh and I don't mean this to be...... but that's not very constructive. Please can you add to your post to possibly explain what is correct?

battleborn

vuvuzela wrote: »

These statements are simply incorrect.

No they are not.

To the OP go to this link for the legalities

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

mayfair1985

battleborn wrote: »

No they are not.

To the OP go to this link for the legalities

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

Beautiful! :j

vuvuzela

mayfair1985 wrote: »

Please don't take this the wrong way, I know written worlds can sund harsh and I don't mean this to be...... but that's not very constructive. Please can you add to your post to possibly explain what is correct?

No problem
The person who posted the statements has been putting various things on the forum in his short time here that aren't accurate.
They certainly can refuse a refund, as they can repair or replace, and it is their choice as to which to do so. Normally retailers choose whichever is the most cost-effective remedy for them, but if it is actually unrepairable due to a fault and they can not source any more, then their only option is to refund.
2 years is an arbitrary figure that they have pulled out of one of their orifices - there's no legislation that states this.

(Text removed by MSE Forum Team)

bod1467

Up to 6 months from purchase the supplier must prove that any fault was NOT inherent. (Present at time of sale but subsequently appears). After 6 months the seller can require the buyer to prove the fault IS inherent (and not caused by misuse/abuse).

In England a buyer has up to 6 years from date of purchase to pursue a claim relating to a faulty product ... that does NOT mean a product is expected to last 6 years - price and expected lifespan are critical factors. (Section 12 of the above link).

So the "2 years" comment may have some credibility in terms of "average lifespan" but is not exactly accurate.

Jakg

battleborn wrote: »

By law they cannot refuse a refund(if the product is faulty), the usual reasoanble amount of time you can return a product is 2 years.

If they wanna play games with you, report them to their local trading standards office, or threaten to.

As above - this is rubbish.

(Text removed by MSE Forum Team)

MamaMoo_2

Don't worry, battleborn is, I think, a piddle poor attempt at trolling. That, or someone in serious need of a dose of reality and a chill pill.

Battleborn, as above, and as explained in the link you provided, once the product is deemed to have been accepted (which after this length of time, it would be) the retailer does not have to refund, they can choose to repair or replace. Replacement looks unlikely, but they can still liaise with the manufacturer or a third party repair company to arrange a repair.
If they do choose to refund, they are within their rights to offer a partial refund, taking into account any use the OP has had. As the OP hasn't had the tablet for a huge length of time, this reduction may only be small, but they have a right to do it.
If you insist on posting consumer advice, would you please make sure you understand what you're on about first so that people seeking help get factually correct answers, and not absolute twaddle.

MamaMoo_2

mayfair1985 wrote: »

I've just realised I've posted this on the wrong board.... sorry!!

Wondering if someone can help with what to do please?

Bought a tablet from a website for the hubs for xmas. It's an independently run website and I was a bit nervous about it but had a recommendation from a friend. Also rang them for advice before purchase and they were as nice as you like. Very helpful, told me that if there was anything wrong with it, if we didn't like it, or if we needed any help to call and someone would always be available for support. Also confirmed on the phone that there was a 1 year warranty. So we bought it. This call was made from work, it was recorded. All of our work calls are. Purchase was done through paypal just before xmas.

So we get the tablet and had a bit of a problem. When it was plugged into the power point it wouldn't turn on, so it was only useable when not plugged into the mains. Called to advise of this and they said it sounded like a bit of a dodgy connection but that is just what happens on this model. Hmmm.

So anyway, 6 weeks later it just died. The operating system just died and the little man was laying on his back. I called they guy and got told to send an e mail. Sent an e mail, nothing. Sent another, nothing. Called and called. Nothing. So i got shirty on their twitter, instant call.

''Sorry, my engineer if off sick, I need to talk to him to see if it's worth you sending it back to be looked at.''

After further calls, a week went by and again I finally managed to get hold of him. I was told to send it back, with a pre paid envelope, and they would have a look. It was at this point that he informed me that 'It may be a manufacture malfunction, and if it is there's nothing they can do, and the model has stopped being made, and there is no manufacture's warranty'.

So where I am at the moment is that I have sent a message last week saying that I don't mind paying the postage, but can't pay for recorded delivery up front, and as it's £200 worth of stuff I don't want it sent unrecorded, could I do a paypal payment to cover the cost? Surprise surprise, I'm getting no response.

Now I have a feeling that they are going to say that there is nothing they can do and also refuse a refund. Where do I stand? Do I have any rights at all?

Sorry, i'm a bit clueless about it all!

Thanks

Hi OP.
How did you pay for the tablet?
If you used a debit or credit card, then as the company have become unresponsive, you can try the chargeback route. Explain to the bank what has happened and they will help. See here for more information
http://www.guardian.co.uk/money/2012/jan/20/section-75-chargeback?mobile-redirect=false