flight refund

cre8tive

can anyone help me pls.
my mother bought a flight ticket to go abroad with my brother. she is 65+, she paid almost £2500 for both tickets. she fell sick on the day of travel and could not go, she called the airline on the day and referred back to the agent, to cut the story short, she had to buy another ticket with another airline to fly out. when she got to destination, she went to the airline office to confirm if she can use the ticket back to London. She was told the ticket had been cancelled completely. on requesting for a refund she got £200 in total from the subcharge or whatever.

Any advice, i have been told that you can take the airline to an explanatory court, to explain how they came about the refund figure.

visidigi

travel insurance is who you should claim from unless you bought a qualifying fare that offered a full refund no matter what the circumstance.

Caz3121

For many return tickets when you miss a leg, all subsequent legs are cancelled (unlike the low cost carriers when you are actually buying 2 singles)

The airline may have been able to protect the return leg in the circumstances but that would have been down to the agent to sort out.

I am assuming her travel insurance covered the replacement outbound flight and they should be approached re the return. In these cases the airline will refund taxes (not fuel surcharge) and the remainder is claimed from the insurance,

unholyangel

Did they have travel insurance?

cre8tive

Thanks all, She didn't have travel insurance.

visidigi

so then it comes down to the terms of the ticket.

what class and terms did the ticket come with? If its no refund then you are done for, this is the scenario travel insurance is there for I am afraid.

Caz3121

To find the refund calculation you can possibly do a dummy booking and see if it itemises the taxes and fees then refer to the Ts&Cs re cancellation and which taxes would be refunded and if there is an admin fee for this