Real-life MMD: Boarding pass blunder - who should pay?

tallgirld

Nope she shouldn't pay. You should have taken the responsibility of checking the details before you travelled.

As they say if you want things done properly sometimes it's better to do it yourself!

Johnbyte

No question in my mind. It's YOUR boarding pass, YOUR flight and YOUR responsibility. How typical of today's society to want to blame somebody else for your own failing.

AnneMary

AnneMary wrote: »

This is a tricky one - you were well out of pocket for someone else's mistake. But it was important to realise that it was a "mistake". If I was in this situation I would hope that ALL the group (of my FRIENDS) would have come up with a solution like splitting the cost of of the extra ticket between the whole group by the time I had arrived - it is difficult to deal with this situation much later and decide what is "fair". If nothing was suggested and it was all left to you - I'd find other friends.

What nobody so far has mentioned is that this was a group holiday so it only makes sense that one person books tickets for all.

Realistically the person who made the mistake, IMHO the booker, should pay. We all know (or certainly should) how important it is to get details right and double checked. However, as FRIENDS, getting one person to bear the full cost - either the booker or the person who posted - is not on (I'm assuming buying extra tickets on the day would be pricey - £100 at least - spreading this cost between the group is at least more affordable). If money was not an issue or the cost less it would be easier to be generous and either to pay up.

kcheetx6

As others have said, the airline shouldn't have let the booking go throught without full name details. On sites I have used only way to bypass it is to enter a '.' or similar in surname box. It is a hard one to call, but some comments here are harsh, especially AnneMary suggesting that if no-one offered to pay towards the ticket she should find new friends, that is school playground mentality. It would be nice to think friends offered to pay towards the ticket or even helped out with money whislt abroad. Put it down to bad experience and maybe go to the airline explain the error to see if they can help. Don't know if it still stands but when I first learnt about complaining the idea was to praise the company, then complain and then praise. In the past this has been more benificial for a goodwill jesture than going in all guns blazing screaming and shouting. sorry cannot offer a better answer but hope this could help.

anniep91

I think 50/50 is completly reasonable. If i had booked the tickets i would of checked all of them to make sure they were correct and that i had inputted all information correctly

The only downside to asking your friend to pay is that it may put a lot of strain on your friendship if she does not feel like she should have to pay. If i was in her situation i would offer to pay part of it as it would partly be my fault.

jamesjenkinsyates

Surely noone can expect someone who was doing a favour to pay, you give up your right to claim money off her when you agree to do that.

olliedog

Very unfortunately for you, but it was your ticket....you should have checked it.

hutch610

andym123 wrote: »

You'd have thought that, if it was important enough to refuse to allow someone to fly, the airline's website would have been programmed to refuse to accept a single letter in the name field.

Exactly what i was thinking. Surely a website, and one as important as this, should be able to determine incorrect information and not allow you to proceed.

Tina-colada

The responsibility is with the company you booked through. If the name has to be longer than 1 initial they should not have allowed the booking to be made until the full name was entered. In addition, when you entered your passport details to check-in it should have flagged they did not match. There should have been no reason for them to no allow you to fly. they could have changed the name for a fee.

Edwardia

Surely airlines should have software systems which can spot errors. If you were using a website to buy something and didn't fill in the requirements re:name it would reject it. It's not therefore beyond the realms of possibility that an airline would ask for a full name and this would get spotted.

So personally I don't believe this really happened.