Help needed for double glazing problem

ValueForMoney

My double glazing windows were installed in 2006 and I was given a 10 year guarantee with it. Since 2011, all windows except the bathroom one started to form condensation between the two layers of each window.

I contacted the company and was told the window glasses were guaranteed for five years only, but frames are guaranteed for ten years. Upon receiving advice from trading standard, called the company again to say there is nothing stating windows are guaranteed for 5 years on the Guarantee, the owner told me their guarantee was approved by Fensa and it is the installation that is guaranteed for 10 years, windows 5 years, handles etc 3 years.

Obviously they are giving me different answers each time. Fensa is not helpful, only advised me to contact trading standard. Trading standard is telling me this is not an easy case as like a car guarantee, there are only certain things that was guaranteed for the whole duration.

Should I pursue with the company? Thanks

bod1467

What does the guarantee paperwork say specifically?

unholyangel

If theres condensation, it likely means your seal is damaged or broken in some way. That the unit is no longer air tight.

neilmcl

OP, as mentioned you really need to look closely at the original guarantee documentation to see exactly what's guaranteed and what's not.

ValueForMoney

Thanks for all your replies to a newbie like me. See the guarantee below,

"This guarantee will be effective for a period of 10 years from contract date.

This guarantee will be rendered invalid if any part of the frames, glass or hardware is altered, modified or transformed in any way without written consent from xxx ltd.

This guarantee does not cover defects arising from wear and tear, accident, neglect or misuse, corrosive liquid, dust or other causes however applied or contacted.

This guarantee does not cover glass breakage however arising.

New windows and doors should be cleaned regularly with soapy water and dried with a soft cloth.

Any dispute or disagreement developing between xxx ltd and the customer regarding any claim or application of the terms of this guarantee will be referred to an arbitrator to be appointed by xxx ltd and the customer.

The decision of the arbitrator shall be deemed final and binding."

Any ideas? Thanks in advance

MamaMoo_2

ValueForMoney wrote: »

Thanks for all your replies to a newbie like me. See the guarantee below,

"This guarantee will be effective for a period of 10 years from contract date.

This guarantee will be rendered invalid if any part of the frames, glass or hardware is altered, modified or transformed in any way without written consent from xxx ltd.

This guarantee does not cover defects arising from wear and tear, accident, neglect or misuse, corrosive liquid, dust or other causes however applied or contacted.

This guarantee does not cover glass breakage however arising.

New windows and doors should be cleaned regularly with soapy water and dried with a soft cloth.

Any dispute or disagreement developing between xxx ltd and the customer regarding any claim or application of the terms of this guarantee will be referred to an arbitrator to be appointed by xxx ltd and the customer.

The decision of the arbitrator shall be deemed final and binding."

Any ideas? Thanks in advance

Seems fairly straightforward to me. They any just go adding extra terms willy nilly. I'd ask them again to repair, in writing. Should they fail to reply satisfactorily, issue them with a letter before action, and if they still fail, take them to court and sue for the cost of repair.