New printer set up and not working

embob74

I purchased a printer from Very (and yes I have seen the other thread about their not-so-good CS) and have set it up.
Final stage was to plug it in and when I went to do so I found the plug is a 2-pin one!! Luckily we have an adaptor for OH's shaver so I used that. It turned on then went off again and won't restart

• Am I able to return the item for a refund or would I have to accept a replacement? I don't really want a printer with a 2-pin plug.
• What are my grounds for return?
• Do I need to buy another adaptor to make sure it is not that which is at fault (OH never liked a shaver so it has been resigned to a cupboard somewhere and I can't find it to check the adaptor is working)?
• The item is excluded from returns once it is installed so would this be an issue?

Thank you in advance for any help.

bris

A shaver adapter is not going to power the printer, the 1 amp fuse in it is just going to blow, this is why it went off.
Contact Very and ask for a proper adapter, you should have got one with the printer.

Is the power cable fixed in or a kettle cable, you may just be able to use a different cable, they are pretty much all the same, if it's not fixed in.

embob74

Oops I guess my attempt to fix the problem hasn't helped!

Yes it's a kettle cable.....and I have a kettle with the cable attached to the base so can't even use that.
It seems odd to get a 2-pin plug with the printer. If they refuse to send an appropriate plug is that grounds for return or am I being picky? I've got a printer I can't use and lots of work stacking up :-(

ThumbRemote

You are entitled to reject the printer under the Sale of Goods Act, it's not fit for purpose. Very should then provide a full refund, including of postage and any returns costs.

It is also illegal for them to supply goods like this under the Plugs and Sockets Safety Regulations 1994.

pimento

Careful that it isn't a 110v model. Plugging it into a 220v socket will have blown it.

embob74

I'll get onto Very and see how that fares (might be posting in the venting thread soon!)
Thanks for your help, great advice as always.
Is there really a Plugs and Sockets Act??
I would assume it's not a 110 volt as it was bought in the UK.

wealdroam

embob74 wrote: »

Is there really a Plugs and Sockets Act??

The Plugs and Sockets etc. (Safety) Regulations 1994

or an easier to read version...
http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/plugs-and-sockets-etc-safety-regulations

embob74

ha ha....guess the politicians do actually do some work!

Hopefully I won't have to quote that Act - I'm sure the CS rep will be as incredulous as I that it even exists lol.