Bed nightmare - please help!

bartsimpson

So we recently (1 month) bought a bed from Sealy, thinking that as we had slept on the same bed at Center Parcs and both had a decent night's sleep, it would be a safe bet.

How wrong we were. This £700 Forest Dreams bed is rock hard compared to the one we slept on at Center Parcs a few months ago. My wife is in tears every morning with back pain from this bed. I am also experiencing back pain every morning.

Sealy sent some independent company out to inspect the bed, and they said that there was no manufacturing defect, despite one of the drawers not pulling out properly.

So Sealy have informed us that they will not be offering us either refund or exchange on the bed as there is no manufacturing defect, despite our pain and despite how different it is to the one we used at Center Parcs.

Help! Have we just lost £700? We can't sleep on this bed anymore and it won't fit in the spare room as it's a king sized bed. I feel cheated by Sealy and their customer service has been abrasive and generally atrocious. Is there anything we can do???

Meadows

Mattresses come in varying degrees of comfort suited to individual users.
You were wrong to assume a mattress is a mattress is mattress no matter who the maker of the bed is! Did you try the mattress before buying?

Did you ask Centre Parks what the mattress was, chances are that as a multi user accommodation the mattress cost far more than £700, plus the bed will have been slept in many times.

Sealy are right there is no fault or defect just a mattress that you have purchased that is quite firm and something you are not used to.

Your only options are to either live with it a bit longer so your body can get used to it or try to sell it and buy something softer!

bartsimpson

We did try the bed at Center Parcs. You can't buy this bed unless you've been to Center Parcs. However the point is that the mattress is so much firmer than the one from Center Parcs, so much so that it seems like a different bed altogether.

Had we known it was going to be much firmer we wouldn't have purchased in the first place.

Meadows

If this is the identical bed to the one used in Center Parks then the difference is the bed is well used and well slept in, making the mattress less hard. So with time your bed will lose some of the firmness and you body will get used to it.

McKneff

Could you possibly buy a mattress topper, Under DSR rules, you could try and return.

pinkshoes

So you specifically bought "the centre parcs" bed, but it's nothing like it? Your options are:

1. Ask to return it, as it's nothing like what you slept on at centre parks.

2. buy a mattress topper memory foam thing to soften it.

3. have lots of bouncy s*x on it to loosen it up.

4. Sell it.

Pinkypants

Is your mattress on a "solid" divan base?

The Center Parcs one may have been on what's known as a "sprung edge" basically a solid base with springs in the top that act as a shock absorber. Because lets face it we all treat hotel/holiday beds with tender loving care.

The sprung base also helps protect the mattress from doing all the work especially if being used as a trampoline by excited children.


Jump up and down on it for a few months (joke)

Check with CP what base they use.

jtb1959

I have just come back from Center Parcs today and was initially keen to get cracking and buy one their mattresses via the Center Parcs/Sealy website - now I'm not so sure - thank you for your posting!

nitra

If this bed was sold as buy the same as what you just slept on at cp, then could he have a case due to the fact it simply isn't?

seashore22

I would highly recommend a memory foam mattress topper. We were finding our present mattress a bit on the hard side and the mattress topper has transformed it. So comfortable. We now have them on all the beds in our house.

Might be a relatively easy and cheap solution.

Agricolae

You're going to struggle here.

You slept in a (probably well-used) bed at Centre Parcs. You then bought a brand new bed advertised as the type of bed used at Centre Parcs.

If the bed is a type of bed used at Centre Parcs, and it isn't faulty in any way, then it will be hard to argue that Sealy has done anything wrong.