Could I get a refund for my laptop?

JammyDarloPoet

Hi all,

Under a year ago I bought myself a new laptop at the top end of my budget for work/gaming. The model I bought from Currys was the Samsung NP550P7C 17.3".

The main problem with this laptop is that whenever you play games it massively overheats, lags, and makes games unplayable. There have been youtube videos showing the lag, and many people identified the issue on gaming forums so it is a common issue.

What I'm wondering is what grounds I have for a refund. Many people on these forums have had their laptops repaired twice by Samsung and the issue remains, meaning it is likely an issue with the production of this specific laptop model. Obviously because playing games is impossible, I'm wondering if it might fall under the 'not fit for purpose' rule.

As the 1 year warranty is due to run out in May and I have tried every single fix, update and tweak suggested with no success, I'm wondering if it is worth challenging Currys about it. The laptop, despite costing £1,000, is basically worthless at playing games, one of the main reasons I bought such a high end laptop.

Any advice would be greatly appreciated!

Fosterdog

As it's over six months you'll have a fight on your hands claiming it's not fit for purpose. If it was that bad and really couldn't do the job you bought it for you would have taken it back much sooner.

You are however entitled to a remedy and Currys are more likely to offer a repair. They are usually pretty good at getting repairs booked for you in store or I think they can arrange a courier to your house if you don't want to go to store.

Have you told them about the problems at all and given them a chance to rectify it?

JammyDarloPoet

Hi,

I thought as much. The only reason I haven't taken it back is that before it was kind of manageable with a cooling pad to play games, but now even that isn't working.

I haven't contacted Curry's purely for the reason that so many people have already sent their laptops back with the same fault and once they have been repaired, the problem is still there. Some have been through the repair process twice with no luck.

Perhaps just asking for a repair and praying I might get lucky is the answer. Other than that I guess I'm stuck with it!

Fosterdog

You're not necessarily just stuck with it but you do have to at least give the retailer a fair chance to remedy the problem before taking further action. Send it away for repair and hopefully it will all be sorted first time. If not give them another chance to repair.

If those repairs fail you can take further action. It's pretty pointless giving you all possible outcomes to this at this stage but if you get that far come back and tell us exactly what Currys are saying and we can help you go forward

SuperHan

Was the laptop specifically sold/advertised as a gaming laptop?

And what games are you struggling to run?

The only problem you might face is that laptops are never designed to be high end gaming machines in the way that desktops are, they are inherently prone to overheating when pushed too hard.

neilmcl

As above, unless this particular model is described as a gaming machine, and by the looks of it (via Samsung website) it isn't, then I think you'll likely struggle getting a satisfactory resolution, especially given the time period involved here.