We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
No fix in sight for BT landline fault
thunderbug_2
Posts: 2 Newbie
in Phones & TV
Hello moneysavers,
I reported a landline fault with BT more than two weeks ago and my line is still dead.
The estimated repair date for my incident number is 22 February 2020, almost 7 years from now.
I have contacted the call centre several times and on each occasion they assured me the problem would be resolved within 48 hours, and consistently missed their estimate.
I changed to Line Rental Saver about two months ago so it appears I am at their mercy.
Any advice on what my options are?
I reported a landline fault with BT more than two weeks ago and my line is still dead.
The estimated repair date for my incident number is 22 February 2020, almost 7 years from now.
I have contacted the call centre several times and on each occasion they assured me the problem would be resolved within 48 hours, and consistently missed their estimate.
I changed to Line Rental Saver about two months ago so it appears I am at their mercy.
Any advice on what my options are?
0
Comments
-
Hi Thunderbug,
I am sorry to hear that you still have a fault with your telephone service. I can take a look at this for you. Please could you send me in your details using the link found in my profile?
Thanks
Paddy“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
This discussion has been closed.
Categories
- All Categories
- 347.2K Banking & Borrowing
- 251.6K Reduce Debt & Boost Income
- 451.8K Spending & Discounts
- 239.5K Work, Benefits & Business
- 615.4K Mortgages, Homes & Bills
- 175.1K Life & Family
- 252.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards