please help me sort this out

millsmum

my 18month old son did something to my computer and i could not get it to work so i restored my system.

after several atempts i have managed to get back on line but i keep getting this messge from messenger service which keeps telling me to go to https://www.helpfixpc.com, this is a different one to what i got before!

it wasys windows has found a 55 critical systems errors to fix do the following, should i do it?

also i can't get my msn messenger to work it says we could not connect you to net.messenger at due to the problems i'm having! what problems?????

can someone help me please!

DanRogl

First thing todo is ignor the popup messages (spam) and follow this guide..

http://www.microsoft.com/windowsxp/using/security/learnmore/stopspam.mspx

Chippy_Minton

millsmum wrote: »

it wasys windows has found a 55 critical systems errors to fix do the following, should i do it?

No!

Are you running XP SP2? The Messenger Service (not the same as MSN Messenger) was disabled in SP2, so it sounds like you aren't running XP SP2, or a virus/trojan has re-enabled it. Go to http://windowsupdate.microsoft.com/ and download all critical updates.

Then follow the spyware/malware removal guide: http://forums.moneysavingexpert.com/showthread.html?t=133269

DanRogl

when you ran the system restore, windows "rolled back" to an earlier version, which will be missing updates/patches to protect your computer. What you need todo is to get rid of the spyware on your system, and then update windows. I suggest something like this to get rid of the spyware.

http://www.lavasoftusa.com/products/ad-aware_se_personal.php

But I'm sure other people will suggest other such programs.

Then it's a trip to Windows update.

http://windowsupdate.microsoft.com/

millsmum

ok, ive done both of the above, I don't seem to be getting any more pop ups and i'm off to try messenger! fingers croxed.

millsmum

no i still can't get on messenger!

DanRogl

Try updating MSN Messenger.

http://imagine-msn.com/messenger/launch/en-GB/

millsmum

oooo, i think i have done it. I have messenger but i'm not sure what. not sure how i did it but its there!
thanks