Carphone Warehouse / O2 top-up refund

Money-Saving-King

MamaMoo wrote: »

Clearly not read my previous posts re: working for Sainsbury's, who DO have this system in place, then, eh?

Yes I did read it, you said fairly quickly! Once a period of time has passed the retailer can't refund it. You said that yourself!

briankelleher wrote: »

O2 told me they could cancel the top up with the detail on the voucher if CPWH called them and would be able to refund the transaction. The guys in O2 store told me this, and the people on the customer care phone line told me this.

Seriously, if top ups can be voided in the first 30-45 minutes (as multiple people have pointed out, inluding the guys in the CPWH where I bought the topup) , there's obviously scope to do this an hour later, which it was when i realised my mistake and went back, and any time after. If it can be done, it can be done. Very simple.

If it was the people in the O2 shop again this would have been if it was a short while after. The system will bve designed this way, mainly to prevent fraudulent refunds. Their not going to make a brand new system which will cost loads of money by the time they'd have to role it out to all the stores etc for people who buy the wrong top ups.

MamaMoo_2

Money-Saving-King wrote: »

Yes I did read it, you said fairly quickly! Once a period of time has passed the retailer can't refund it. You said that yourself!



If it was the people in the O2 shop again this would have been if it was a short while after. The system will bve designed this way, mainly to prevent fraudulent refunds. Their not going to make a brand new system which will cost loads of money by the time they'd have to role it out to all the stores etc for people who buy the wrong top ups.

The system isn't rolled out anywhere. You call a certain number, the person at the end of the line types the voucher number into their systems, confirms if it has been used, if not, they will cancel the top up, issue a confirmation code, and then you refund through the till, putting the refund receipt and the original top up with confirmation code into the till. Hey presto, sorted! This is how it works. CPW's issue, as I said, is with their specific till system, as their is a bar on refunding top-ups on the system. This is a problem with their system, not with anything else

Money-Saving-King

MamaMoo wrote: »

The system isn't rolled out anywhere.

I was on about changing the way refunding works. It won't just be a case of someone at head office pressing a few buttons.

MamaMoo_2

Money-Saving-King wrote: »

I was on about changing the way refunding works. It won't just be a case of someone at head office pressing a few buttons.

It will be. The till system will most likely be controlled by head office. Their system, in the simplest terms, will contain all the products they sell against their barcodes etc, and then these will also be marked as to whether they can be refunded or not. All it will require is to change the "no refund setting". We had an issue where I used to work with regards to certain items not scanning for sale due to an unrecognised barcode, and others not allowing refunds. We'd just call up tech support, they'd poke some buttons, and the following day the problem would be solved.

Jakg

MamaMoo wrote: »

It will be. The till system will most likely be controlled by head office. Their system, in the simplest terms, will contain all the products they sell against their barcodes etc, and then these will also be marked as to whether they can be refunded or not. All it will require is to change the "no refund setting". We had an issue where I used to work with regards to certain items not scanning for sale due to an unrecognised barcode, and others not allowing refunds. We'd just call up tech support, they'd poke some buttons, and the following day the problem would be solved.

That is exactly not how it works for a properly integrated POS system - or at least if it does, its massively open to abuse.

MamaMoo_2

Jakg wrote: »

That is exactly not how it works for a properly integrated POS system - or at least if it does, its massively open to abuse.

That's how it was explained to me by the IT guy on the phone. Very basic terms as I'm by no means an expert, but I know all mistakes were rectified at the time, and sent out to the store's system during the overnight software updates.