3 Year old Gas bill - Advice please

rvandepeer

Hello to you alll,

In December 2004 our gas boiler gave up the ghost.

We asked British Gas to install another one for us at a cost of around £2,000.

At the time they had a scheme whereby if you used their services you would recieve £200 cash back for your old boiler.

When the bill arrived a couple of weeks later the cash back was not listed.

I contacted British Gas and asked for an updated bill showing the discount.

I heard nothing.

This weekend, May 5 2007, I recieved a bill for £2000, still without the discount.

Does anyone have any advice as to how I should proceed with this?

I presume that I am still liable even though the bill has taken two and a half years to reach me!

Cardew

Welcome to the Forum.

Yes you are still liable; on what grounds would you think you were not?

Look at it as if you have all the interest on £2,000 for 2.5 years - effectively a further discount of £200. So you have gained and BG lost out.

Ken68

Ask for time to pay, giving you even more free interest, and of course insist on the original £200 cashback.
Keep copies of correspondence should it go to law.