Where do I stand with google play/ faulty goods?

trikidy

I bought a nexus 4 in Jan but my mic has gone. It seems to work when on loud speaker, but only work half the time when not. I tried to navigate google play store but just kept coming up with threads about their help center.

Who do I contact about the fault? What can I expect them to say?

Being only 2 months old surely I can request a replacement?

Any advice/experience with google would be great

Seems to be a common fault

https://code.google.com/p/android/issues/detail?id=43416

bod1467

Google Play are based in Ireland (as far as I know). So Irish consumer legislation will likely apply. However this should be fairly similar to UK legislation (which all follow or exceed European requirements).

Have you tried raising a help ticket or similar? (I can't access the Play store here at work so can't see what it is called). Or emailing Google?

Snake_Logan

You can call Google Play Device Support on 0800 328 6081 and hit (I believe) option 3 which is for technical support. They will listen to your query and probably put you though to the RMA department.