Financing a new car that's faulty.

SWGeek

Thanks everyone for the advice so far

Hintza wrote: »

If was sending a brand new car in for repair/warranty work, I would be fully expecting a decent courtesy car at minimal disruption to my day.

I would be getting worried that they might be procrastinating over this thus making it difficult to reject the car. Of course the manufacturer could be working double time to get a fix out for the problem, but who knows!

You need to keep a diary of what is happening with the car and what actions you have taken by you, the garage and the manufacturer.

I'm confident that i would get a courtesy car. But think of it this way (ive had a look on the recall register regarding my car and there is no 'voluntary' or 'safety' recalls notified), my car would spend an extended amount of time sat in the workshop for a problem that has no official fix - i would therefore be financing for a car to sit in the garage.
Thanks for the advice, i will collate all info and try to keep everything i get from the company in writing.

maninthestreet wrote: »

What make/model of car is it?
Who was the supplying dealer - have you spoken to them about this problem? You need to tell them, in writing, that you will reject the car if they cannot resolve the gearbox fault.

i have spoken to the dealership and they want to go down the warranty repair route again. Which i completely understand - but if there's no fix for it then what do they do? There is clearly a flaw with the production of the car's gearbox, so why replace it with a new gearbox from the same production line? With no confirmed fix, there is only a slim chance that i will get a new gearbox that works - not mentioning the cost and labour involved to change a gearbox hehe!

anotherbaldrick wrote: »

What is your problem in getting your dealer to comprehend your problem ? Get into their showroom and get noisy . Tell them to sort it or replace it or you will make their eyes water. If you want any help Southampton is only just down the M3

I confess that i lack a spine in this respect - i struggle to be mean to people unless they have made a personal attack.
I appreciate the support and thanks for the offer!
The first step is to contact customer liason and see if they are making any efforts on the issue and take it from there. I've missed my lunch so it may have to wait for tomorrow

bluesnake

If you used your credit card, or bank loan, you may have other financial powers too

Joe_Horner

Reject the car.

No ifs, no buts.

If there's a design fault there then you're quite right that it could take a very long time to get sorted (if ever!). Meanwhile, if you have to continue using it there's a possibility that your continued use will cause further damage that they'll then deny responsibility for.

A gearbox fault in 2500 miles / under 2 months (going by your commute distance) is absolutely not fit for purpose, especially if it's a "common fault" on that model.

You may have noticed that all warranties carry words to the effect of "this warranty does not affect your statutory rights". That means exactly what it says - the warranty is an additional benefit offered by them and they can't insist that you use it to sort problems instead of using the rights that you're given by law.

maninthestreet

As Joe Horner states, reject the car. I note you stiil have not identified the car make and model.

Johnmcl7

maninthestreet wrote: »

As Joe Horner states, reject the car. I note you stiil have not identified the car make and model.

I was thinking the same, I thought it odd it was omitted in the initial post but it appears deliberate when it's still not identified when directly asked. I think the advice people can give is limited without knowing what car it is.

John

photome

Johnmcl7 wrote: »

I was thinking the same, I thought it odd it was omitted in the initial post but it appears deliberate when it's still not identified when directly asked. I think the advice people can give is limited without knowing what car it is.

John

Wonder if the Op will be back to update with all details asked for, it does seem strange that he hasnt.

Dont really understand why he hasnt been back to dealership to either get it sorted or to reject it