Laptop turning itself off

aaroncaz

Did it last week and again tonight, plus maybe quite a few weeks ago, am on Windows 8, have an Asus K55V brought last November, tonight when turned back on said it was " configuring windows" didn't take long and came back on............ had problems a few weeks ago with Norton and had to do a system refresh am running malarebytes now, any advice please.

sickofusernames

Does it completely die like there's no power? Have you tried a system restore to an earlier date than the Norton problems you had?

aaroncaz

It just switched itself off, I brought the laptop and Norton at the same time, when new... so was never without until recently Norton.This was a system refresh I did which seemed to be different to the old system restore it didn't ask for restore date like system restore...

sickofusernames

Maybe try a system refresh first, don't sound too good if it just completely powers off but its still covered by the warranty as only bought in November?

http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc

Sorry, didn't notice you did this already, call the seller and see what they can do.

aaroncaz

Brought it from Currys/Blacks, after the Norton problems I don't have much faith in them.

dm827430

bought a new win8 laptop about a month ago, mine does the same. ive worked in IT for 30 years, its the worst OS i have ever seen. personally im going back to xp

aaroncaz

Am bumping this as laptop just switched itself off again, it was not hot so not overheated , have ran malwarebytes and that was fine.........