Sky £5.00 Compensation

arthurx1234

See below the letter i wrote to sky only to be offered £5.00 compensation
How dare Sky offer this is an insulting amount


Sky " Beleive in Better" Wasters

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My phone fault was reported on 5/2/2013

The phone was last used on 2/2/2013

The fault was repaired on 21/2/2013, however the internet is still not working all the time!!! So fixing 1 fault has caused another.

The fault coincided with BT carrying out work near the junction boxes immediately prior to 5/2/2013.

I have been told bt BT that as I am not a BT customer then I am a low priority.

My wife’s employer left 2 messages on our answering machine regarding changes to her shift pattern, she did not get these messages and so caused her financial loss.

Your Community Forum is of no use and its moderators have failed to expedite any of the repairs, my requests for help were ignored.

My fault was not an isolated fault 2 of my immediate neighbours had the same fault.

Your staff could not grasp the nature of the fault i.e. the phone was not working however any caller still got a ringing tone, your staff initially had the faulty phone as my contact number!!

You are a very large company spending millions on advertising “The Awesome Foursome” “Believe in Better” seeing these adverts when a fault takes almost 3 weeks to repair is very annoying.

I wish to pursue a claim for 1. Breach of Contract 2. Financial Loss & 3. Inconvenience.

You have no idea how inconvenient not having a working phone has been. I have just been made redundant and have forwarded a number of CV’s to prospective employers and these CV’s have my landline phone number as contact details, so have I missed out on getting a job because of Sky?

I have been a customer of Sky for over 10 years however I have severe doubts about remaining a customer.

I will be interested to see if your offer of compensation reflects my loyalty and the level of inconvenience caused. Pleas inform me why i am paying so much for a very sub standard service?


Please reply to this e mail informing me you are processing this claim

System

If your answerphone was working surely that means your line was working? I though you needed a working phone line to get through to the answerphone?

cockaleekee

goater78 wrote: »

If your answerphone was working surely that means your line was working? I though you needed a working phone line to get through to the answerphone?

I'm wondering if he means voicemail? If it is a traditional answer phone I agree with you

OP, I fear you didn't receive a satisfactory response because your complaint does ramble on. The most effective complaints are succinct and to the point. Have you reported the internet problem as a separate fault?

Also, too late this time but for future reference you can have your calls diverted to an alternative number where the line is still ringing out.

System

You should also state the sum you are looking for. Don't leave it up to sky to determine the figure.

browneyedbazzi

I agree with the posters above - a good complaint letter will briefly describe the problem and also explain what outcome you expect from your complaint. The outcome you suggest should be reasonable and within their power. In your circumstance I would think it would be reasonable for them to refund anything you paid for the period during which you didn't have service plus perhaps a little bit extra to balance out the inconvenience and your time trying to get it sorted.

Making threats (particularly threats of 'making a claim' like yours which it is extremely unlikely will be followed through/successful) is not an effective tactic in a first complaint letter.