Unknown software installed on laptop. virus!

ayeshasi

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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2012-11-20.01)
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Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 07/03/2013 21:10:12
System Uptime: 07/03/2013 22:19:39 (0 hours ago)
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Motherboard: Sony Corporation | | VAIO
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz | N/A | 2133/133mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 288 GiB total, 266.2 GiB free.
is Removable
E: is Removable
F: is CDROM ()
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP1: 07/03/2013 21:10:18 - Windows Update
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==== Installed Programs ======================
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Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.2
Alps Pointing-device for VAIO
ArcSoft Magic-i Visual Effects 2
ArcSoft WebCam Companion 3
Compatibility Pack for the 2007 Office system
Evernote
Google Toolbar for Internet Explorer
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Turbo Boost Technology Driver
Java(TM) 6 Update 16
Java(TM) 6 Update 16 (64-bit)
Junk Mail filter update
McAfee SecurityCenter
Media Gallery
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft SQL Server Compact 3.5 SP1 x64 English
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSVCRT
MusicStation
Norton Online Backup
PMB
PMB VAIO Edition Guide
PMB VAIO Edition plug-in (Click to Disc)
PMB VAIO Edition plug-in (VAIO Image Optimizer)
PMB VAIO Edition plug-in (VAIO Movie Story)
Realtek High Definition Audio Driver
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio Easy Media Creator 10 LJ
Roxio Easy Media Creator Home
Setting Utility Series
Sony Home Network Library
VAIO Care
VAIO Content Metadata Intelligent Analyzing Manager
VAIO Content Metadata Intelligent Network Service Manager
VAIO Content Metadata Manager Settings
VAIO Content Metadata XML Interface Library
VAIO Content Monitoring Settings
VAIO Control Center
VAIO Data Restore Tool
VAIO DVD Menu Data
VAIO Entertainment Platform
VAIO Event Service
VAIO Gate
VAIO Gate Default
VAIO Hardware Diagnostics
VAIO Marketing Tools
VAIO Media plus
VAIO Media plus Opening Movie
VAIO Movie Story Template Data
VAIO Original Function Settings
VAIO Personalization Manager
VAIO Power Management
VAIO Premium Partners
VAIO Quick Web Access
VAIO screensaver
VAIO Smart Network
VAIO Transfer Support
VAIO Update 5
VAIO Wallpaper Contents
WIDCOMM Bluetooth Software
Windows Driver Package - Broadcom Bluetooth (09/09/2009 6.2.0.9405)
Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
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==== Event Viewer Messages From Past Week ========
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07/03/2013 22:20:29, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.
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==== End Of File ===========================

waddler_8

That's the one, but we need to check something first.

Download Roguekiller from the link below & save it to your desktop

LINK

• Right click roguekiller.exe & choose "Run as Administrator"
• Click Yes to the UAC prompt
• Wait for the prescan to finish.
• Accept the EULA
• Under Options, click the Scan button
• When the Status reports Scan finished, click Report under Options
  • If an infection is detected, do not delete anything yet!
• Notepad will open. Copy & paste the contents of that report in a reply here.
• The log can also be found on your desktop entitled RKreport.txt
• Close RogueKiller. Click Yes to the prompt

ayeshasi

RogueKiller V8.5.2 _x64_ [Feb 23 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/
Operating System : Windows 7 (6.1.7600 ) 64 bits version
Started in : Normal mode
User : Ash [Admin rights]
Mode : Scan -- Date : 03/07/2013 22:43:05
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
¤¤¤ Particular Files / Folders: ¤¤¤
¤¤¤ Driver : [NOT LOADED] ¤¤¤
¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤
+++++ PhysicalDrive0: TOSHIBA MK3265GSX +++++
--- User ---
[MBR] b02bb23df0c34ce7454bcf2c515c7449
[BSP] 5a3d2754a579c6d8cc3bb0ba7b1c11ab : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 10594 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 21698560 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 21903360 | Size: 294549 Mo
User = LL1 ... OK!
User = LL2 ... OK!
Finished : << RKreport[1]_S_03072013_02d2243.txt >>
RKreport[1]_S_03072013_02d2243.txt

waddler_8

Thanks.

Uninstall all these programs.

Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.2
Java(TM) 6 Update 16
Java(TM) 6 Update 16 (64-bit)

Get the latest version of Adobe Flash from here: https://www.get.adobe.com/flashplayer/ (Uncheck the Mcafee security scan option before download)

Get the latest version of Adobe Reader from here: https://www.get.adobe.com/Reader/ (Uncheck the Mcafee security scan option before download)

Leave Java uninstalled. If you find something prompts you to install it, download it from here: https://www.java.com/getjava/

It's important you keep programs like this updated. Outdated versions are a conduit for malware.


McAfee SecurityCenter
Uninstall Mcafee from the instructions in this doc: http://service.mcafee.com/FAQDocument.aspx?id=TS101331

You can reinstall Avira from here: http://www.avira.com/en/avira-free-antivirus

ayeshasi

Done thanks

waddler_8

No problem.

VanMan2007

I'm nothing at all to do with this thread; but waddler_8 you are the dude!

:cool: