BT Complaint

villafan

Hello

I have had big problems with BT fixing a fault, basically they took 2 weeks, dug up my drive in the wrong place, lied about when they were coming, etc :mad:

I need some help to find who and where to complain to - I don't just want a 'customer service manager' to get a letter! Someone important who might actually do something about it would be best.

If anyone knows an address to write to please let me know.

Thanks

trish06

hi
send ben an email

he will defenatly sort out your probs

[EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]

trish06

if you want to know who ben is


http://www.thesun.co.uk/article/0,,2...260169,00.html

villafan

Thanks I will give that a go!

trish06

your welcome,he has helped me out twice

after i sent an email,he sent one back saying that he would get the high level complaints dept to look into it,and sure enough the next day i had a phone call from a nice lady who sorted my problems out ,also she credited my account,well done bt :beer:

cazziebo

yep - worked for me too. I got his email address from here and after 6 months of no broadband and dreadful customer service, the fault was fixed within 24 hours and I got a big credit on to my account.

good luck

BritBrat

He will reply, and you will get a phone call the next day.

Ben Verwaayen: Chief Executive



ben.verwaayen@bt.com

Very nice man, very very nice man.

Apart from charging me for paying my bill on time when not using direct debit.