BT No Caller Display

monza23

Switched over to Line Saver Rental tariff about a week ago.

Since then I have had No calling features on the line.

Just wondering if anyone else has had this problem.

Needless to say I am now spending most of my waking life on the phone & email trying to get this fixed.

macman

Have you tried re-enabling the required features via your online account, if they've been deselected?
LRS is not a tariff change, so it shouldn't affect your calling features. It's just a billing change.

Wywth

monza23 wrote: »

Switched over to Line Saver Rental tariff about a week ago.

Since then I have had No calling features on the line.

Just wondering if anyone else has had this problem.

Needless to say I am now spending most of my waking life on the phone & email trying to get this fixed.

No, my CLI remained when I paid my years line rental in advance.

A quick call to 150 (from your BT line) or 0800 800 150 should resolve or explain the situation.
Why are you spending most of your waking life on this???

monza23

Thanks, I have tried enabling the service by using *234# and have disconnected the broadband filters. I have established that the fault is at the exchange but am experiencing real problems with BT trying to get the fault rectified. Their answer to this problem seems to be to order a new calling features package, on checking the progress of the order the activation date keeps moving forward eg: was 27/02 now expected completion 04/03.

I must add that I have had these same feature on my phone for the last 8 years and the problem only arose when I ordered Line saver.

As regards to a quick call, I have not found this possible, spending an average of 40 minutes hanging on the phone, and a wait of 2 days for a reply to my emails.

neil9313

monza23 wrote: »

Thanks, I have tried enabling the service by using *234# and have disconnected the broadband filters. I have established that the fault is at the exchange but am experiencing real problems with BT trying to get the fault rectified. Their answer to this problem seems to be to order a new calling features package, on checking the progress of the order the activation date keeps moving forward eg: was 27/02 now expected completion 04/03.

I must add that I have had these same feature on my phone for the last 8 years and the problem only arose when I ordered Line saver.

As regards to a quick call, I have not found this possible, spending an average of 40 minutes hanging on the phone, and a wait of 2 days for a reply to my emails.

Go onto online chat on the BT web page

monza23

Thanks, if its not switched on tomorrow I will give online chat a try.

Buzby

You need the BB filters in order for CD to work - assuming you have a BB-enabled line.

monza23

Yes I have BB filters connected. It has been working for the last 8 years or so, it just happened soon after I subscribed to line saver.

macman

So have you tried swapping out the filters? It could be that one of those has failed at the same time. It will take only seconds, and cost you nothing, to check.

monza23

Thanks macman, Yes I have done that. BT are saying that it is switched off at the exchange and hopefully it will be switched back on today.

However I was told the same last Monday, So who knows !!

BT_company_representative

Hi monza23,

I can check this for you if you like. Drop me an email with the details, contact details in my profile.

Cheers

David