what to do next??

Samhamer

Please can someone help with any advice, we bought a fluless fire in 2007, since it was installed we have had to redecorate due to the fire giving off soot particles. I have spoken to the manufacturer off the fire (focal point) and firstly they advise me that I needed the coals replacing which I did. Since then the shooting is still happening. I have advised them off the limitations act where I have up to 6 years to complain about a faulty product. I have since sent them videos and photos off the fire in use and now they have replied saying that the burner requires replacing, however this is no longer available and the components are obsolete. I have been advised to contact the retailer where I bought the fire from, however, the company has been bought out in 'name only' and not taken any entities. Please can someone help me on what I need to do now as I can't seem to get anywhere.:( I have spoken to the manufacturers of the fire (focal Point) and they have told me i need to buy a new fire and they cant help anymore

ThumbRemote

If the retailer you bought from has ceased trading, you are stuck. You can check at companies house to find information on the company, or post their name here and someone will help.

However, it's approaching 6 years from when you bought the fire. The best the retailer is likely to do is offer a refund, as they can't repair or replace it. The refund can reduce to take into account the use you've had of the product - so if it's expected to last 10 years, they can knock of 60% of the cost for the use you've already had. If it's expected to last only 5 years, you'd get nothing anyway.

My gut feeling is that you're going to get nothing from this one, and just need to buy a replacement.