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Northern Rock "Windfall"
alanq
Posts: 4,216 Forumite
Following payouts to mortgage customers owing to errors in paperwork an error in the Net Rate quoted has been discovered in paperwork for E-Saver Issue 5. The difference was all of 0.004%. They rounded it up and sent me a cheque for £1 as the account is now closed. I'll try not to spend it all at once!
Well done them (now Virgin Money) for compensating without me making a claim - or realising that there was a claim to be made. NatWest have made a number of much larger blunders initially in quoted rates on eSavers over recent years. When those happened customers pointing out the errors were left arguing for compensation.
Well done them (now Virgin Money) for compensating without me making a claim - or realising that there was a claim to be made. NatWest have made a number of much larger blunders initially in quoted rates on eSavers over recent years. When those happened customers pointing out the errors were left arguing for compensation.
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