TalkTalk screws up package through YouView cold-calling

woodshap

So I get a cold-call selling YouView, and I agree to talk a look after information sent in the post and assured by a cooling-off period.

1. Nightmare to cancel when I call within cooling-off period to cancel, barely able to understand the person with whom I was speaking
2. They could not reverse out the YouView order and put me back onto my TalkTalk Plus package as they do not offer this anymore
3. They kept sending me tests and emails to say an engineer was going to be coming
4. I call again to check the engineer will not be coming and wasting his/her time
5. When I ask about my current contract expiry date it transpires they've moved it on by 24 months from now i.e. 2015

Formal complaint raised with them - I expect to be put back in the position I was prior to accepting a cold call.

End of....

keyser666

woodshap wrote: »

So I get a cold-call selling YouView, and I agree to talk a look after information sent in the post and assured by a cooling-off period.

1. Nightmare to cancel when I call within cooling-off period to cancel, barely able to understand the person with whom I was speaking
2. They could not reverse out the YouView order and put me back onto my TalkTalk Plus package as they do not offer this anymore
3. They kept sending me tests and emails to say an engineer was going to be coming
4. I call again to check the engineer will not be coming and wasting his/her time
5. When I ask about my current contract expiry date it transpires they've moved it on by 24 months from now i.e. 2015

Formal complaint raised with them - I expect to be put back in the position I was prior to accepting a cold call.

End of....

Well maybe you should of researched it before committing to it via a cold call, gives you a bit more time to weigh up your options.

Dave_C_2

keyser666 wrote: »

Well maybe you should of researched it before committing to it via a cold call, gives you a bit more time to weigh up your options.

This post is no help at all to the OP.

@woodshap, the Distance Selling Regulations are on your side here. You cancelled during the cooling off period and it's up to whoever made the phone call (Talk Talk presumably) to restore the status quo ante (put things back as they were before )

IANAL, but as a general point of law they cannot unilaterally change a contract to your detriment (add 24 months) as such it is a breach of contract on their behalf and you can cancel without fee.

More advice here

Please let us know how you get on

Dave

Angry_Fanboy

keyser666 wrote: »

Well maybe you should of researched it before committing to it via a cold call, gives you a bit more time to weigh up your options.

Since we're limiting our advice to "should ofs", the words you're looking for are "Should have", not "should of".

keyser666

Angry_Fanboy wrote: »

Since we're limiting our advice to "should ofs", the words you're looking for are "Should have", not "should of".

Since you are giving out limited advice you might want to expand your knowledge on dialect levelling. When you have, you might wonder if you should of bothered to post at all.

Angry_Fanboy

keyser666 wrote: »

Since you are giving out limited advice you might want to expand your knowledge on dialect levelling. When you have, you might wonder if you should of bothered to post at all.

I had a few seconds free so I thought I'd put them to good use and point out your mistake so that you can avoid making it in future.

Happy to do it.

fluffnutter

keyser666 wrote: »

Since you are giving out limited advice you might want to expand your knowledge on dialect levelling. When you have, you might wonder if you should of bothered to post at all.

'Dialect levelling'? Which dialect's this then? The one that doesn't know the difference between 'have' and 'of'? Everyone says 'should uv' instead of 'should have' - that's just how people speak, hence the mistake when writing it. It's not peculiar to any dialect, so you can't really bang on about its being levelled.

Angry_Fanboy

fluffnutter wrote: »

'Dialect levelling'?

For "dialect levelling" read "using the wrong words".

keyser666

Angry_Fanboy wrote: »

I had a few seconds free so I thought I'd put them to good use and point out your mistake so that you can avoid making it in future.

Happy to do it.

Suggest you spend a bit more time then as you you obviously didn't put it to good enough use.

fluffnutter wrote: »

'Dialect levelling'? Which dialect's this then? The one that doesn't know the difference between 'have' and 'of'? Everyone says 'should uv' instead of 'should have' - that's just how people speak, hence the mistake when writing it. It's not peculiar to any dialect, so you can't really bang on about its being levelled.

Well if you were aware then you would know what possible dialects this could be.

Angry_Fanboy wrote: »

For "dialect levelling" read "using the wrong words".

Again, spend more time and you may understand the term and the meaning.

Angry_Fanboy

Ah, so much desperate straining in an attempt to explain mistakenly using "could of" as opposed to the correct term, "could have".

keyser666

Angry_Fanboy wrote: »

Ah, so much desperate straining in an attempt to explain mistakenly using "could of" as opposed to the correct term, "could have".

Not at all, just merely correcting a !!!!wit like yourself.