Santander Fraud Department calling...

Mat_Lock

My girlfriend keeps receiving calls from Santander Fraud Department.

It looks legit 08453512275 according to SayNoTo0870 but can't be sure. She lost and cancelled her card a week or so ago and has a new card now but she has had a few calls from this number now.

What questions should she ask them if they call back to know they are legitimate?

Just in case, as I am sceptical in this day n age of scams.

InsideInsurance

You should ask them for their internal extension number/ name/ their department name and tell them you will call them back by phoning your normal telephone banking service and ask them to put you through to them/ their team

Mat_Lock

Thanks, that is great, I will let her know if they call back again to ask that.

gb12345

Mat_Lock wrote: »

Thanks, that is great, I will let her know if they call back again to ask that.

If she does ring them back make sure she does it from a different phone to the one they ring her on.

If is a know scam for scammers to hold open the phone line and play fake dial/ring tones so that the victim thinks they are speaking to the legitimate bank, when in fact it is still the scammer.

Gromitt

gb12345 wrote: »

If she does ring them back make sure she does it from a different phone to the one they ring her on.

Or ring a different number before ringing the bank back. I rang Virgin Media (that I had called previously that day so was in the redial list) and when I got "This is your bank speaking", I said "Nice try" and hung up.

dalesrider

No is not listed on Santander site. But from daughters experiance the fraud calls are automated.
So unless its not your spending, you don't confirm any details that any scammer would not already hold.

0845 602 1582 = Credit card
08459 724 724 = Debit card

Are the listed department numbers. Link to their site . Just do not blindly trust numbers people post.
Try calling the one you need.

Mat_Lock

Well my girlfriend got another call from them last night, she didn't answer but rang back the same number and it went to an automated message system. Is this going to be dodgy then?

The questions asked on the automated messages were:

From the selection, what is your date of birth? It then did 2 or 3 random dates and then her proper date of birth.

Can you confirm your last 3 transactions? It then reeled off the last few spends of hers.

Did sound fishy as if I've ever had fraud calls it's been speaking to a person not a robot.

Help????

alanq

What you describe sounds plausible - that is not to say that it is genuine.

Nationwide has a similar robotic transaction confirmation system to the one that you describe.
http://your.nationwide.co.uk/your-news/articles/Pages/anti-fraud-telephone-technology.aspx

http://www.nationwide.co.uk/internetbanking/onlinesecurity/howwekeepyousafe/automatedcustomercontact.htm

Mat_Lock

Been reading the Santander website and it looks plausible. Then found a BBC news report about it too.

dalesrider

Mat_Lock wrote: »

Well my girlfriend got another call from them last night, she didn't answer but rang back the same number and it went to an automated message system. Is this going to be dodgy then?

The questions asked on the automated messages were:

From the selection, what is your date of birth? It then did 2 or 3 random dates and then her proper date of birth.

Can you confirm your last 3 transactions? It then reeled off the last few spends of hers.

Did sound fishy as if I've ever had fraud calls it's been speaking to a person not a robot.

Help????

#6.........

Standard Santander practise. Same for Halifax at times as well.

Stop worrying..... Or call the numbers from the link in #6....

TBH. Trying to get our team to look at this as its faster, computer can manage so much more than a person. Takes out any miss-understanding of transactions.

Mat_Lock

Yesh, I stop worrying now. It's all clearer now. I am just a big sceptic haha