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Nationwide Online Banking

izools
izools Posts: 7,513 Forumite
1,000 Posts Combo Breaker
in Budgeting & bank accounts
Can't sign in to my online banking this morning - saying "Customer number not recognised" - but it is absolutely 100% verbatim correct.

Anyone else, or should I be worried?
Cashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
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Comments

  • Farside
    Farside Posts: 313 Forumite
    Mines working fine, I just checked to make sure my wages were paid in.
  • izools
    izools Posts: 7,513 Forumite
    1,000 Posts Combo Breaker
    Balls. Thanks.
    Cashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
  • izools
    izools Posts: 7,513 Forumite
    1,000 Posts Combo Breaker
    I just used the "Forgot my customer number" link and entered my debit card / DOB details, that said I don't exist, too.

    Finish work at 7:00. This will be a fun phone call...

    What's the bet?

    If they've arbitrarily closed my account for no apparent reason that's fine, I still have my HSBC account open :o They'd just damn well better give me my salary if that is the case...
    Cashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    izools wrote: »
    I just used the "Forgot my customer number" link and entered my debit card / DOB details, that said I don't exist, too.

    Finish work at 7:00. This will be a fun phone call...

    What's the bet?

    If they've arbitrarily closed my account for no apparent reason that's fine, I still have my HSBC account open :o They'd just damn well better give me my salary if that is the case...

    Have you not got it open another page and not logged off as this happened to me the other day when I logged in.

    Can't see why they would close your account.
  • izools
    izools Posts: 7,513 Forumite
    1,000 Posts Combo Breaker
    Ahh it's fine. They've just changed my customer number.

    They randomly found my profile from when I was a teenager... that had no accounts against it since 2004... and now I have that customer number... apparently.
    Cashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
  • pmduk
    pmduk Posts: 10,707 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.
  • Dirk_Gently_2
    Dirk_Gently_2 Posts: 281 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    pmduk wrote: »
    Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.

    Wow! Stunning hyperbole there!

    FTR, I've been using Nationwide online banking for almost as long as it's been around and I don't think I've ever had a significant problem - and certainly not one that'd make me throw all my toys out of the pram like this.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    pmduk wrote: »
    Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.
    No troubles here for many years.
  • EarthBoy
    EarthBoy Posts: 3,342 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I find Nationwide's online banking brilliant. Very easy to login and a doddle to use.
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Similar experience here - I find their online banking very good.
This discussion has been closed.
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