Nationwide Online Banking 28 February 2013 at 6:29AM edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts 11 replies 1.2K views

izools

Can't sign in to my online banking this morning - saying "Customer number not recognised" - but it is absolutely 100% verbatim correct.

Anyone else, or should I be worried?

Farside

Mines working fine, I just checked to make sure my wages were paid in.

izools

Balls. Thanks.

izools

I just used the "Forgot my customer number" link and entered my debit card / DOB details, that said I don't exist, too.

Finish work at 7:00. This will be a fun phone call...

What's the bet?

If they've arbitrarily closed my account for no apparent reason that's fine, I still have my HSBC account open They'd just damn well better give me my salary if that is the case...

BugsyBrowne

izools wrote: »

I just used the "Forgot my customer number" link and entered my debit card / DOB details, that said I don't exist, too.

Finish work at 7:00. This will be a fun phone call...

What's the bet?

If they've arbitrarily closed my account for no apparent reason that's fine, I still have my HSBC account open They'd just damn well better give me my salary if that is the case...

Have you not got it open another page and not logged off as this happened to me the other day when I logged in.

Can't see why they would close your account.

izools

Ahh it's fine. They've just changed my customer number.

They randomly found my profile from when I was a teenager... that had no accounts against it since 2004... and now I have that customer number... apparently.

pmduk

Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.

Dirk_Gently_2

pmduk wrote: »

Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.

Wow! Stunning hyperbole there!

FTR, I've been using Nationwide online banking for almost as long as it's been around and I don't think I've ever had a significant problem - and certainly not one that'd make me throw all my toys out of the pram like this.

grumbler

pmduk wrote: »

Nationwide online banking is more trouble than it's worth. I found it easier just to close my account and go elsewhere.

No troubles here for many years.

EarthBoy

I find Nationwide's online banking brilliant. Very easy to login and a doddle to use.

innovate

Similar experience here - I find their online banking very good.