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BT Cancellation Charges UNFAIR!

mattatclc
Posts: 15 Forumite
in Phones & TV
I'm moving from our current address to another address next month. I want to continue with my phone line but won't be using broadband anymore - only using 3G on iPad and iPhone these days.
I've told BT this and asked to cancel the infinity contract but they have told me either I pay £400+ to cancel early or else take a broadband option at the new premises under a new contract.
Can they force me to do that?
I've told BT this and asked to cancel the infinity contract but they have told me either I pay £400+ to cancel early or else take a broadband option at the new premises under a new contract.
Can they force me to do that?
0
Comments
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When did you take out the new contract and how long was it for?
If you are still in the minimum term, then yes they can charge you a cancellation fee.0 -
You cannot expect to change your commitment simply because you move. They are being fair in offering to let you move without penalty - but the quid pro quo is that you restart the same services with the same minimum term (18 months of BB, and 12 months for landline running concurrently).0
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Moving home (your choice, not BT's ) does not void your contract without penalty. You have the option to take the services with you.
Infinity has high start-up costs due to the equipment and engineer install, hence the longer 18m minimum term contract-and higher ETC
Why 'Unfair'? BT would say that it is 'unfair' for you to break your contract without compensating them.No free lunch, and no free laptop0
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