Primus Overide promise

Old_git_2

Old_git wrote: »

Thank you - I did get a response from the "Ask Primus a Question" thread - asking for my email address with the hope they can offer a resolution - that was last week - & I've heard no more since then....

And still waiting - this is costing me extra money that I can not afford - and no resolution in sight...

carmel11

I put a question on that thread 1 month ago, matter not resolved in any way.

Primus_Saver_representative

Hi Old_git,

Glad to see that everything seems to now be sorted for you. If you have any other questions please send us an email and we will get back to you as soon as we can.

Many thanks,
Jo

Primus_Saver_representative

Hi bendipa and mattyprice4004,

As Elliot has mentioned previously, we do not restrict the use of override codes with any of our products. However with a phone and broadband bundle, there are (in rare cases) circumstances when we are unable to facilitate the use of the code.

I would recommend for anyone wanting to definitely make override calls who also want broadband to use the separate phone and broadband deals: Line rental saver + standalone broadband.

If you send us an email with your details we can one ask the sales team to contact you and talk you through the options most suitable for yourself before placing your order with us.

Thanks,
Jo

Old_git_2

Primus_Saver_representative wrote: »

Hi Old_git,
Glad to see that everything seems to now be sorted for you. If you have any other questions please send us an email and we will get back to you as soon as we can.
Many thanks,
Jo

Hello - I'm sorry to say this is still not resolved - when trying to make a call with the overide number - all I get is a message telling me the number has not been recognized - please try again...
Is there any possibility that this might be fixed ASAP ?
Thank You.

Primus_Saver_representative

Hi Old_git,

After speaking to you, I am happy this will now be resolved for you.

If you have any other problems, send us an email and we will look into this asap.

Thanks,
Jo

Old_git_2

Primus_Saver_representative wrote: »

Hi Old_git,
After speaking to you, I am happy this will now be resolved for you.
If you have any other problems, send us an email and we will look into this asap.
Thanks,
Jo

What an absolute 100% shambles....
The new package that I had agreed was set to start yesterday - the phone is now working - but the broadband is now disconnected - after numerous calls yesterday & today - your CS people tell me I can expect to be reconnected on the 18th of April.
I cannot begin to explain how angry I am to be left with no ADSL connection - with no warning at all.
Does your company not realise just how much many people rely on this to be able to do banking & many other crucial activities ?
I have had to travel to my brother's house to use his connection - and this will not always be possible - I find it totally unbelievable that you would turn off the old connection before the new one is available - I asked the same question on the phone to your CS people - no sensible answer.
I did mention cancelling to go elsewhere - only to be told about having to pay a cancellation fee - which they were unable to tell me how much - why don't they know ?
I am no expert - but surely you have failed in your side of the contract in failing to provide the service you promised ?
If this break in Service was unavoidable - I would have appreciated being told about it - at least I could have completed some urgent banking tasks - and suspended my ebay auctions....
I would also appreciate a phone call from someone in your company explaining why this has happened - you should have my number from previous emails.

Very angry Old_Git

PS - I notice in another thread some talk of legal action - does this company really not care ?
PPS - the phone is now the only means of contact - I will have to go back home now.

Former_MSE_Becca

Hi everyone,

If you're having any issues with your Primus account or service, please [URL="mailto:primus@moneysavingexpert.com"]send us an email[/URL].

This email will go to MSE and Primus, and Primus will reply to you as soon as possible.

Many thanks,
MSE Becca