Help sales of goods rights mobile phone !!!

Sara887

Help please,

To cut a very long story short I have upgraded my phone through e2save and was supposed to receive a laptop of the spec toshiba i3 processor windows 8 n 4g I double checked this twice when the sales call was made (the salesman rang me) anyhow the laptop came and its no where near the spec I ordered I rang immediately I received it and they exchanged it for another which wasn't the right spec either
Now the 7 days has passed and the company have requested the voice recording of the original sale and confidently it's lost !!! They have all the others . They are now saying all they can do is cancel the contract which will mean I loose my number which I have had for years I don't want to do this what can I do??????

paddyrg

You can be restored to the position you were in before the deal - you have your money back and they have their goods. Talk to them about porting the number, you can't reasonably be refused AFAIK

Sara887

Can't port the number as its been too long 14 days now the only option they can give me is to cancel n close the contract and the number !! tbh I just want the deal I was offered its easier ! Am I entitled to what I was promised ??

mattyprice4004

You can't prove what you were offered though, how would you enforce it?

unholyangel

Sara887 wrote: »

Can't port the number as its been too long 14 days now the only option they can give me is to cancel n close the contract and the number !! tbh I just want the deal I was offered its easier ! Am I entitled to what I was promised ??

They cant even devolve the account to a PAYG one when cancelling? Not entirely sure why they wont give you a PAC code, you can give them out even when a customer is still in contract but the account you have would need to stay active (as far as i remember) in order for the PAC code to work.